Sr. Engagement Lead, Incident Response Partner Services; Remote

Crowd Strike, Inc.

Full time

R26485

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward.

We're also a mission-driven company. We cultivate a culture that gives every Crowd Striker both the flexibility and autonomy to own their careers. We're always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.

Crowd Strike is looking for a highly motivated, self-driven Senior Engagement Lead to oversee forensic investigations performed by Crowd Strike's trusted partners. The Senior Engagement Lead will be dedicated to making a difference in global security by protecting organizations against a wide range of attackers. This person will coordinate directly with both Crowd Strike's incident response leadership and the leadership of our partners and customers, representing Crowd Strike and helping deliver high-quality results during high-stakes incident response investigations.

• Have you led teams through complicated incident response investigations?
• Have you managed and built trust with teams of incident responders?
• Are you comfortable with communicating about technical incident response findings to customer leadership, especially during high-pressure situations?
• Do you find yourself interested in and keeping up with the latest vulnerabilities and breaches?
• Are you self-motivated and looking for an opportunity to rapidly accelerate your skills?
• Do you have an Incident Response or Information Security background that you're not fully utilizing?
• Are you a mentor who can naturally teach your colleagues new methods and approaches?
• Do you love working around like-minded, smart people who you can learn from on a daily basis?

• Oversee incident response engagements performed by Crowd Strike's partners
• Assist in the development and tracking of project tasks and client deliverables
• Assist in managing the status of delivery team and client tasks to keep workflow on track
• Help ensure alignment between customers and Crowd Strike partners around investigation scope, objectives, and level of effort involved to complete objectives
• Support partners in effectively communicating with executives on the topics of forensics and malware analysis
• Help train partners on new methods to hunt for bad actors across large sets of data
• Effectively coordinate under the direction of outside counsel
• Coach and mentor partners on advanced methods of performing host and/or network-based forensics across Windows, Mac, and Linux platforms
• Help review and provide strategic, applicable, and feasible recommendations to help mature the security posture of organizations during and after an incident
• Review written and verbal reports, presentations, recommendations, and findings for key stakeholders, including customer management, regulators, and legal counsel, to ensure alignment with Crowd Strike quality standards
• Supervise current projects and coordinate all team members to keep workflow on track
• Plan internal process improvement initiatives and facilitate execution by cross-functional teams
• Maintain and update templates and internal process documentation

Successful candidates will have experience in one or more of the following areas:

• Team leadership experience in a matrixed consulting environment
• Previous experience developing and managing relationships in a consulting environment, preferably involving incident response
• Incident Response: experience conducting or managing incident response investigations for organizations, investigating targeted threats such as the Ransomware, eCrime, Business Email Compromises (BECs)
• Experience in project management, from conception to delivery
• Experience managing external resources
• Experience implementing technology projects
• Ability to work independently with minimal supervision
• Demonstrate self-learning capabilities, taking initiative in a fast pace/quickly changing environment
• Good communication and interpersonal skills capable of maintaining strong relationships
• Strong organizational and multi-tasking skills
• Excellent analytical and problem solving abilities
• Team-management and leadership skills with cross-functional groups across divisions, worldwide, as part of a team
• Documentation management and ability to use project management tools
• Attention to details even under pressure
• Time management skills with the ability to meet deadlines
• Liaising with project…