IT Support Specialist Connectivity Support Remote
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-03-12
-
IT/Tech
Technical Support, IT Support
Job Description
Job Title :IT Support Specialist - Connectivity Support
Work Type :Primarily Remote – Some travel to sites as needed
Location :MUST be local to one of the following :
Seattle, Portland, Los Angeles, Phoenix, Detroit, Indianapolis, Charlotte
Approx. 6 months starting 09/09/2024 – potential for extension
Hours / Week :40 hours (Overtime paid at Time and a Half)
Rate :$35 – $40 / hr
Contract Type :W2 only
Scope of Services :The IT Support Specialist - Connectivity Support will perform duties virtually and onsite to support the implementation of POC Link cloud server, software upgrades with instrumentation, and customer support across various settings including hospitals, labs, clinics, schools, long-term care facilities, pharmacies, and more. Responsibilities include advising customers on product use, troubleshooting, monitoring practices, and reporting key insights.
Role, Responsibilities, and Deliverables :- Respond to customer inquiries via email, web, and phone
- Answer product-related questions, including troubleshooting and implementation
- Document interactions and tasks in CRM system
- Identify needs for further consultation, escalate complex issues appropriately
- Associates degree in IT or related fields
- At least 3 years of relevant experience
- Proficiency in Microsoft Office suite and PDF handling
- Experience with cloud networks, servers, cybersecurity, firewall resolution, routers, switches, Ethernet, Wi-Fi, routing protocols, WAN/LAN, TCP/IP
- Ability to work independently and in diverse teams, multitask, prioritize, and meet deadlines
- Experience with CRM systems like Salesforce, and customer-facing support in medical facilities is preferred
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).