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HelpDesk/Support IT Support Technical Support IT Business Analyst

Help Desk Analyst II – Hybrid IT Support & Troubleshooting

Remote / Online - Candidates ideally in
New Jersey, USA
Listing for: STI
Full Time, Remote/Work from Home position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support, IT Business Analyst
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A regional technology firm is seeking a Help Desk Analyst – Level 2 to resolve software technical issues for users. The role involves logging problems, providing first-response support, and assisting with site support. Ideal candidates have an Associate’s Degree or equivalent experience, strong communication skills, and familiarity with tools like Microsoft Teams and Office 365. This hybrid position requires some onsite and remote work post-training, aiding court application issues and ensuring end-user satisfaction.
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