IT Manager

Who is Disability Rights Wisconsin?

Disability Rights Wisconsin is Wisconsin’s Protection and Advocacy system. The agency is charged with protecting the rights of individuals with disabilities and keeping them free from abuse and neglect. Employing a variety of means, our advocates and attorneys use individual casework and systems advocacy to achieve positive changes in the lives of people with disabilities and their families. We are seeking employees who value this work.

In turn we treat our employees well, offering a supportive environment, talented colleagues, excellent benefits, and generous leave.

Disability Rights Wisconsin arose out of a disability civil rights movement demanding that the abuse of people with disabilities end and that people with disabilities be included in life, school, workplaces, and communities. Our core values include:
Diversity, Dignity, Independence, Accessibility, Inclusion, Human Rights, and Liberation.

• Protection & Advocacy for people with disabilities (addressing abuse/neglect, discrimination, and access to services)
• Disability Benefits Specialist program (helping people access Social Security, Medicaid, Medicare, and private insurance)
• Family Care & IRIS Ombudsman program (supporting people to remain in community-based settings)
• Victim Advocacy services for crime victims with disabilities

Note: You can request alternate formats of this position announcement. You may submit your application materials in alternate formats if needed. Please contact hr for alternate formats.

The Information Technology (IT) Manager ensures continuity of IT services and organizational effectiveness through planning, technical leadership, and project management. This includes directing all IT operations to meet staff and agency requirements as well as the support and maintenance of existing applications and development of new technical solutions. This role manages internal helpdesk functions, supervises IT staff, oversees vendors and MSPs, maintains security and compliance (including NIST and HIPAA), and leads technology planning, budgeting, and change management.

This role also acts as the HIPPA Security officer and as a key partner in risk mitigation and incident response.

Full Time Equivalent: 1 FTE (40

Hours/week)

Reports to: Director

Rate: $95,000 to 110,000 per year

Location: DRW has offices in Milwaukee and, Madison. This position can be assigned to either of these office locations, depending on the applicant’s residence. This position is not eligible for fully remote work. DRW has a hybrid work policy. Applicant must be a Wisconsin resident.

Job

Hours:

The majority of hours should be completed during core office hours, weekdays from 8 a.m. to 5 p.m. Some evening and weekend hours may be required.

Application Instructions: Submit resume and cover letter detailing your qualifications and experience as they relate to the minimum and preferred qualifications.

Final date to receive applications
: Preferred consideration will be given to applicants who apply by March 10. Position will remain open until filled.

• Direct and monitor day‑to‑day managed service provider (MSP) performance, including ticket flow, SLAs, escalations, and regular meetings.
• Oversee internal helpdesk operations, including Tier 2–Tier 3 escalations and acting as backup for frontline support.
• Supervise the Helpdesk position, including workload management, coaching, and performance oversight.
• Manage network operations, troubleshoot on‑site issues, and plan ongoing network improvements.

• Serve as the HIPAA Security Officer, ensuring adherence to all administrative, technical, and physical safeguard requirements.
• Maintain compliance with NIST standards, HIPAA, and other applicable frameworks.
• Oversee risk assessments, remediation plans, POAMs, and vulnerability management activities.
• Lead incident response procedures and maintain the Disaster Recovery Plan, ensuring readiness and alignment with organizational policies.
• Perform annual security audits, recurring security maintenance tasks, and evidence…