Automotive Technical Support Specialist

Last updated:2/9/2026, 8:14:21 PM# Automotive Technical Support Specialist Houston, Texas Full-time
• permanent## Job Overview The
** Automotive Technical Support Specialist
** will be responsible for store-level technical support on automotive repair issues for technicians. At the core of our support model, we communicate and promote the “CBA Way”, continuous learning, and our culture.

Technical Support:
The
** Automotive Technical Support Specialist
** will assist technicians and service writers in proper diagnosis and repair procedures to facilitate a “fix it right the first time” model. This would include teaching best practices and time management while utilizing the resources available, including factory diagnostic tools, service information, and experience-based databases.## Benefits
* Hybrid & In-office Work Schedule
* Group Health, Vision, Dental, Disability, and Life Insurance.
* 401K Match
* Employee Stock Ownership Program
* 3 Weeks of Paid Vacation
* 10 Paid Holidays
* Employer-paid Financial Wellness Program and App, Smart Dollar & Every

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* Automotive Technical Support Specialist
**
* Job Location:

** 17725 Katy Fwy, Houston, TX 77094## Responsibilities
* Provide Level 1 & 2 technical support for CBA technicians needing assistance
* Perform admin functions in internal CBA Technician collaboration platform, including posting responses and utilization of resources
* Assisting trainers with training events.
* Work with third-party support vendors
* Continue to monitor, update, and provide industry-relevant resources for the Technical Assistance Center or T.A.C. collaboration platform.
* The Automotive Technical Support Specialist will also be responsible for demonstrating brand standards to CBA store employees on the proper way to do the following tasks:  + Courtesy Inspection (using the established CBA process)  + Provide or Obtain Programming Support  + Provide or Obtain European MFG Support  + Access general technical support  + Access training resources, including video, print, online and experience-based  + Obtain vendor support
* Various duties beyond responsibilities will be required monthly, if not more often, and include:  + Maintaining the ticketing system database.  + Submitting expense reports.  + Preparing training materials as needed.  + Teaching at CBA approved conferences as needed.  + Representing CBA to industry associations and at events.  + Reviewing preferred vendor class offerings## Qualifications
* Highly computer proficient, including the ability to learn new software
* Highly organized, efficient and agile in tasks, amidst a chaotic environment
* Upbeat, fast-paced, yet able to put others at ease
* Able to quickly recognize the highest priority or need and act/delegate accordingly
* Can stop/start multiple tasks and pick up where they left off quickly
* Articulate and professional - Excellent communication skills
* Computer/IT experience is a plus
* A1-8 ASE certification a plus
* L1 ASE certification a plus
* OEM Certification a plus
* Hybrid Certification a plus
* Electric Vehicle Certification a plus
* Proficient in Microsoft Excel, Word, and Power Point
* Proficient in Email, Calendar, and task tracking software
* Proficient in scan tool operation, including OEM tools (Tech2, wiTECH, IDS)
* Proficient in J2534 FLASH programming
* Proficient in Alldata, Mitchell, Motologic, Identifix, factory OEM repair sites
* A team player who fits well with our core values and corporate culture of being Neighborly, practicing Transparency, Excellence, & Joy
* Accountable to the Brand, including the Franchisees, Home Office team, leadership team, and ultimately the Founder. The Automotive Technical Support Specialist will directly report to the Director of Automotive Technology.
*
* Education & Experience:

*** Experience in customer/client services
* Automotive repair experience in OEM dealership and/or Independent Repair Facility##

Physical Requirements
* Occasionally bending, twisting, and turning.
* Sitting for extended periods of time.
* Occasionally lift and/or move up to 25 pounds.
** Workplace Environment:
*** This role will be located at the Home Office headquarters in Houston, TX.
* A great…