More jobs:
ITAM Zendesk Administrator
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-03-01
Washington, District of Columbia, 20022, USA
Listing for:
AHU Technologies Inc
Remote/Work from Home
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator, IT Support
Job Description & How to Apply Below
Job Description
ITAM Zendesk Administrator
Position SummaryThe ITAM Zendesk Administrator is responsible for managing all ITAM-related tickets within the Zendesk platform.
Key Responsibilities- Oversee all ITAM-related Zendesk tickets, ensuring they are properly categorized and routed.
- Monitor and manage SLAs for all tickets.
- Ensure all Zendesk tickets correspond accurately with the Oomnitza ITAM platform.
- Generate and distribute weekly reports on ticket status and SLA compliance.
- Develop and refine processes for ticket categorization and assignment.
- Act as the primary point of contact for ITAM ticket management within Zendesk.
- Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms.
- Familiarity with SLA management and reporting tools.
- Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms.
- Familiarity with SLA management and reporting tools.
Flexible work from home options available.
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×