IT Support Specialist

Core Elements is built on innovation, client-first service, and an entrepreneurial mindset. We hire people who challenge the status quo, pursue continuous growth, and take full ownership of their work — whether collaborating remotely or onsite. If you’re motivated to grow professionally while making a real impact for clients, this could be your next opportunity.

CORE Elements is a full-service Managed IT provider dedicated to companies in the Gift, Fashion, and Home Décor industries. We partner with our clients to align technology with business goals — delivering secure, dependable systems and proactive support that drive efficiency and growth.

We are recruiting an immediate, full-time position for an IT Support Specialist to work at the Dallas Trade Center located at 2050 North Stemmons Freeway. Initially, you will spend 100% of your time at the facility for training alongside other team members while getting acquainted with client locations and primary contacts.

We’re looking for Helpdesk professionals who take pride in solving problems the right way — not the easy way
.

The right candidate:

• Continuously builds technical depth and seeks new challenges
• Takes full ownership of tickets from start to finish
• Communicates confidently with clients and teammates
• Stays composed under pressure and adapts to changing priorities
• Holds themselves to high standards of accuracy and follow-through
• Demonstrate the ability to independently research and troubleshoot issues

• Effectively support an array of clients within the Dallas Trade Center along with other remote workers, using BYOD devices, and various cloud-based applications
• Provide great customer service with a professional, helpful attitude and overall work approach
• Provision and deploy end-user devices, ensuring proper installation and configuration of Windows systems along with iPads, iPhones, Android tablets, and Macs and client-specific software
• Install and perform upgrades and repairs to laptops, desktops, and other peripheral equipment
• Effectively support the continuous deployment of new and improved releases of services and supporting technologies
• Produce and update technical documentation and end-user guides to ensure consistent system usage and support standards
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities via a robust service management system
• Evaluate new hardware and software solutions as assigned to ensure alignment with client and company standards
• Assist with the assembly and mounting network racks and various networking, audio, and security camera equipment based on client project orders leveraging best practices
• Ensure the effective sharing of knowledge with colleagues through proper documentation and joint problem-solving engagements
• Evaluate existing workflows and technology to identify inefficiencies and implement streamlined, automated solutions

• Ability to work onsite at the Dallas Market Center is required
• 2 years of experience in configuring and upgrading desktops, laptops, and associated hardware
• 2 years of experience troubleshooting Microsoft Windows Operating Systems, and Office Applications
• 1 year of mobile device computing support with Apple iOS and Android platforms
• General knowledge of wireless and wired networks using switches, routers, firewalls
• Experience using a CRM and/or Helpdesk Ticketing system
• A passion for problem solving and focusing on details
• Ability to work effectively in a dynamic environment, maintain a positive friendly attitude responding efficiently to changing priorities
• Good oral and written communication skills are required; ability to communicate confidently with persons of varying level of technical expertise
• Patience to communicate with individuals of lesser levels of technical expertise
• Strong time management capability and discipline to set schedules and work independently
• Demonstrated ability to improve one’s knowledge and skills through initiative and continuous learning
• We welcome candidates who are comfortable with or eager to learn the technical aspects of network and audio cabling to fulfill smaller client projects

• Prolonged periods of sitting at a desk and working on a computer
• Ability to travel:
  Occasional travel required (< 15%)
• Ability to lift up to 40 pounds
• Ability to perform physical tasks including occasional mounting of equipment in network racks, installing security cameras, and lifting equipment
• We offer a competitive compensation plan including benefits such as Health, Dental, Life Insurance, Short- & Long-Term disability, holidays, vacation and 401K.