IT Support Specialist

Overview

At Blue Mountain Loans, we believe technology is the backbone of exceptional service. Our mission is to simplify financial solutions through reliable systems and responsive customer care. Were seeking a dedicated IT Support Specialist to join our remote tech team and help ensure smooth day-to-day operations across all our platforms.

The IT Support Specialist will be responsible for providing technical assistance to both internal teams and clients. Youll troubleshoot software and hardware issues, maintain secure network connections, and ensure that our technology supports the business goals effectively.

This position is remote, giving you the flexibility to work from home while still collaborating closely with our team online.

• Provide first-level technical support via chat, email, and remote access tools
• Troubleshoot and resolve software, hardware, and connectivity issues promptly
• Maintain and monitor system performance, updates, and backups
• Set up new user accounts, credentials, and access permissions
• Collaborate with vendors to resolve equipment or network issues
• Document all support interactions and maintain accurate IT logs
• Ensure data protection and compliance with company security policies

• Proven experience in IT support, helpdesk, or technical troubleshooting
• Proficiency in Windows, macOS, and common office software
• Strong problem-solving and communication skills
• Ability to multitask and manage time efficiently in a remote environment
• Familiarity with remote access and ticketing systems is a plus

• Pay Rate: $45-$70 per hour (based on experience and availability)
• Paid Training: $30 per hour during onboarding week
• Sign-On Bonus: $2,000 upon successful completion of training
• Workstation Setup:
  Company-funded home office equipment package
• Flexible
  
  Schedule:
  
  Choose between full-time (30-40 hrs/week) or part-time (20 hrs/week)
• Remote Work: 100% work-from-home position with full technical support
• Health, Dental & Vision Coverage after 60 days of employment
• Performance-Based Bonuses for reliability, response time, and problem resolution
• 401(k) Retirement Plan with employer contribution
• Career Growth Opportunities within our expanding IT and operations teams

If youre passionate about technology, problem-solving, and remote teamwork, wed love to hear from you.