Customer Success Manager - LATAM

Employer Industry: Cybersecurity Solutions

• Salary up to $100,000 per year
• Monthly lifestyle subsidy for financial, physical, and mental well-being
• Annual Learning & Development allowance of $1,500 to support career development
• Fully remote working environment with top‑spec hardware provided
• 18 weeks of paid parental leave, regardless of parenting role
• Opportunity to work with a rapidly growing company recognized as a Great Place to Work®

• Onboard and manage customers to ensure effective use of UpGuard to meet their goals
• Provide resources such as success plans and customer‑specific training sessions
• Engage customers early and frequently to drive continued engagement
• Translate customer requirements to offer tailored solutions based on risk management frameworks
• Monitor customer health and proactively educate them when necessary to maximize value

• 2+ years of experience in customer success, project management, or account management
• Located within the US Eastern or Central time zones
• Professional to native fluency in Spanish and English
• Highly organized with the ability to update documentation and document new processes
• Understanding of cyber risk management or risk management frameworks

• Experience with Customer Success tools, such as Churn Zero or Gain Sight
• Familiarity with CRM systems like Hub Spot or Salesforce
• Knowledge of Cyber Security best practices
• Basic/working knowledge of APIs
• Experience conducting training sessions

#Cybersecurity #Customer Success #Remote Work #Career Development #Great Place To Work

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