Computer Help Desk Specialist

How to Apply

Send an e‑mail to PHCHR with the following attachments:
Cover Letter, Resume, and a copy of a valid MT Driver’s License. In the cover letter, explain what interests you in working omplete applications will be disqualified.

Partnering with community, the PHC is located halfway between Yellowstone and Glacier National Parks in Missoula, MT – a city known for its outdoor recreation and as the home of the University of Montana. PHC, a 14‑site Federally Qualified Health Center, offers integrated primary, dental, behavioral, and pharmacy services to over 18,000 individuals and families. PHC has earned the Employer of Choice Award in 2019 and 2022 and the Montana Employer of Choice Award in 2022.

Benefits for employees include medical (no cost), dental, vision, loan forgiveness, retirement contributions, and generous paid sick and vacation time.

Provides technical computer hardware and software application support to partnership health center (PHC) computer end‑users for the Health Information Technology (HIT) Department.

• Perform technical operating system support on the local area network.
• Respond to telephone, e‑mail, ticket, and other requests for software and technical support following established help desk policies.
• Troubleshoot hardware and software problems, provide work‑around solutions, and follow escalation procedures.
• Research issues, identify solutions, and resolve end‑user problems while maintaining appropriate documentation in the trouble‑ticket database.
• Prepare reports and correspondence as needed.
• Configure, install, and update desktops, laptops, peripherals, networks, and related software.
• Communicate with end users to manage expectations regarding timeliness and scope of the HIT Department’s responses.
• Assist with cross‑training and direction of information systems staff on software applications for PCs.
• Maintain relationships with personnel in all PHC departments to coordinate training and resolve operational issues.
• Execute any related duties as required or assigned.

• Significant knowledge of personal computer hardware, communication, interconnectivity, imaging concepts, and equipment.
• Extensive knowledge of Windows operating systems and Microsoft Office products.
• Working knowledge of LANs, network operating systems, system management, and application installation.
• Familiarity with online technical resources, Information Security Best Practices, ITIL framework (Service, Problem, and Change Management), HIPAA compliance, and PHC Corporate Compliance Guidelines.
• Proficiency in e‑mail, database, spreadsheet, and word‑processing software in Windows.
• Excellent customer‑service skills and effective communication in English, both orally and in writing.
• Ability to establish and maintain working relationships, research technical problems, and manage multiple projects independently with minimal supervision.
• Capacity to plan, prioritize, and complete work in line with the HIT Department’s overall goals.

• Associate’s degree in computer technology or certification from a recognized computer maintenance training program.
• At least one year of experience providing technical support in a network and application environment.

• Immunizations or proof of immunity to certain infectious diseases and a TB test required. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will receive assistance to obtain necessary immunizations.
• Employees unwilling or unable to provide vaccination status will receive a reasonable accommodation where it does not impose undue hardship.
• Passing a criminal background check, including fingerprinting, required.

Work is performed in an office setting with light physical activity, occasional stooping, bending, climbing ladders, and moderate lifting (21‑50 pounds). May require carrying a cell phone. Exposure to communicable diseases possible. Position not eligible for full‑time remote work and may include nights, weekends, and periodic on‑call shifts.

All employees shall follow PHC’s privacy, compliance, and safety policies throughout the employment term.