Operations Analyst - IntelliScript; Remote

Position: Operations Analyst -  IntelliScript (Remote)
What We Do

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript's entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we've shown sustained growth that ensures you'll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our Linked In page for a closer look at our company, and learn more about our cultural values here .

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations.

Please visit our website to learn more about Milliman's commitments to our people, diversity and inclusion, social impact, and sustainability.

What this position entails

IntelliScript's Operations team has been a key part of our success and remains critical to our future. Sitting at the hub of our divisions, including IT, Data Analytics, Customer Relations, Sales, and Product teams. The Operations team ensures seamless collaboration across the company. We are not a one-size-fits-all organization, and when customization is the name of the game, no two days are ever the same.

While we provide the knowledge you need about our business and the underwriting industry, we invite you to bring your client service skills, curiosity, natural drive to solve problems, and passion for technology.

At Milliman IntelliScript, you will represent a well-respected company in a unique niche, tackle challenging and complex work, and have the opportunity to define your own path based on your skills and achievements. You will work closely with a small, high-performing team to address issues swiftly and effectively, while enjoying a supportive environment that values work-life balance and offers opportunities for training, networking, and long-term growth.

What you will be doing

The key areas of responsibility in the Operations Analyst role are:

• Manage and execute tasks for operations projects including security and client updates
• Train and serve as backup for other operational tasks and teams including client support
• Use generative AI or other technology to improve operations processes - complete work and simultaneously improve the processes and create or update documentation as needed
• Improve documentation across teams and processes
• Responsibilities will expand to other tasks and projects as experience and knowledge increases

What we need

• 2+ years of related experience in Operations, data setup or technical configuration
• Strong customer service skills and background
• Generative AI experience to increase efficiency (e.g. Copilot, Gemini, ChatGPT, Claude)
• Experience automation and improving internal processes
• Experience creating and improving documentation
• Intermediate proficiency in Microsoft Excel
• Intermediate proficiency with SQL

What you bring to the table

• Exhibits a resilient, solution-driven mindset with the conviction to take on challenges of any size, move quickly from problem to action, and adapt effectively as priorities evolve
• Exceptional communication skills: articulate and professional when speaking with clients as well as with colleagues, at all organizational levels, and via all channels (email, Teams, phone)
• Analytical thinking: ability to tackle a problem by using a logical, systematic, sequential approach to generate sensible, realistic, practical solutions to problems
• Attention to detail: verify important details, ensure there are no surprises or gaps in needed information
• Creativity: generate new approaches to problems or innovations to established approaches; think and look outside the box
• Problem solving: demonstrate the ability to evaluate information using a variety of proven methods and techniques
• Data analysis: analyze data to draw conclusions and identify cause-and-effect relationships to support leadership decisions and recommend a course of action or solve organizational issues
• Initiative: identify a problem, obstacle, or opportunity and take appropriate action to address…