Monitoring and Incident Response Team Member

Monitoring and Incident Response Team Member

Location: Washington, DC 20002 – Telework or 100% Remote work arrangements as part of a potential return to work plan are negotiable.
Candidate must be local to the DC area.

Contract:

Compensation: $37.00 hourly

Hours: Schedule: 24/7/365 Shift Support

Clearance: Public Trust

We are seeking a Monitoring and Incident Response Team Member to support the Department of Justice (DOJ). The selected candidate will monitor network and infrastructure systems, manage communication during incidents, and serve as a primary escalation point for outages or service degradation. This role requires working in a 24/7 operational environment and collaborating closely with government and IT stakeholders.

• Active Public Trust must be listed on the resume.
• DOJ Public Trust preferred (not required).

• Respond to Tier 1/2 Service Desk escalations via ticketing systems, phone, or Microsoft Teams.
• Support continuous (24/7/365) network and service monitoring. Candidates may be asked to support weekend and overnight shifts on a part-time basis to supplement the existing team. Please only apply if this schedule works for you, as there is no flexibility on this.
• Coordinate with the Network Manager, Engineers, 3rd?party providers, Service Desk, and JMD components.
• Manage incident communications and coordinate troubleshooting conference bridges.
• Produce after-action reports and incident summaries.
• Perform network monitoring, first-level troubleshooting, and escalation as needed.
• Close resolved tickets with complete documentation.
• Create, update, and implement SOPs and technical documentation.
• Provide support for network devices.
• Perform other duties as assigned.

• High School Diploma or equivalent.
• 4+ years of relevant IT experience.
• Ability to obtain and maintain a Public Trust clearance.
• U.S. Citizenship required.
• Experience supporting Windows 7, Windows 10, and Microsoft Office 2013.
• Experience using Service Now (SNOW), Remedy, or similar ticketing systems.
• Strong analytical, follow-through, and communication skills.
• Ability to coordinate across multiple IT teams.
• Ability to work independently and within a team environment.

• Previous Service Desk support experience.
• Ability to generate and analyze reports.
• Active Public Trust or DOJ clearance.

The Monitoring and Incident Response Team currently operates remotely; however, telework or 100% remote work arrangements as part of any potential return to work plan are negotiable. Candidates must be local to the Washington, DC area for potential on‑site requirements.

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.