Customer Success Manager

Robovision provides the industrial backbone for vision intelligence, delivering a governed infrastructure that transforms how global enterprises scale. By shifting from abstract AI probability to Outcome Assurance, we empower manufacturers to convert human quality expertise into a permanent digital asset. Our architecture is designed to eliminate dependency on manual intervention and specialized data science silos, ensuring Institutional Autonomy across global production lines.

Headquartered in Ghent, Belgium, our infrastructure safeguards hundreds of millions in annual revenue for OEMs and Tier-1 manufacturers. We operate with a "partnership-first" mindset, moving beyond traditional hierarchies to deliver institutional autonomy and the lowest total cost of ownership over decades. At Robovision, we don’t just build tools, we architect the foundation for industrial reliability.

As a Customer Success Manager (CSM), you are the primary mechanism for ensuring Institutional Autonomy across our global partner and customer base. Your mission is to translate technical capabilities into Industrial P&L impacts, specifically targeting Asset Utilization, Revenue Protection, and Labor Continuity. You do not manage relationships; you govern the lifecycle of the AI backbone to ensure customers achieve production certainty without dependency on external specialists.

• Lead structured onboarding to ensure the enterprise achieves full ownership of the AI lifecycle, moving from project delivery to a governed, autonomous system.
• Define success criteria that prioritize Asset Utilization and Revenue Protection over abstract accuracy, ensuring customers realize the definitive standard for machine intelligence.
• Facilitate operational reviews to ensure Ground Truth Integrity is maintained across the customer's entire global fleet.
• Proactively identify and eliminate model drift costs and operational bottlenecks that threaten service margins or lead to quality-related customer churn.
• Identify fleet-wide deployment opportunities that lower Total Cost of Ownership (TCO) and increase line capacity, partnering with the Revenue team to drive capital efficiency.
• Capture structured feedback to ensure the infrastructure architecture maintains Institutional Autonomy and regulatory compliance.

• 3+ years of experience in Customer Success or Account Management within B2B SaaS or industrial automation environments.
• Ability to translate abstract AI jargon into strategic investment language, focusing on TCO, ROI, and Risk Quantification.
• Strong ability to navigate complex software-hardware architectures while acting as a trusted advisor for both technical and C-Suite stakeholders.
• Calm and composed under pressure, with the precision to manage expectations and de‑escalate operational risks in high‑stakes environments.
• Professional fluency in Dutch and English is required to govern our diverse global infrastructure footprint.
• Proficiency in Hub Spot (CRM), Confluence, and Google Workspace to maintain audit‑ready documentation and status tracking.

Joining Robovision means securing a front‑row seat in Belgium’s most ambitious industrial AI scale‑up, where the environment is as dynamic as the technology we develop. We provide a sophisticated entrepreneurial ecosystem designed for high‑impact leaders, offering unmatched opportunities for accelerated professional evolution across multiple strategic domains. This is a role for those who thrive on ownership and are ready to turn personal ambition into industrial‑scale results by architecting the global scaling of our organization.

Our culture is built on transparency and a partnership‑first mindset, moving beyond traditional hierarchies to focus on high‑level communication and collective success. We are a team of owners who celebrate shared success and foster an environment of high ambition, technical excellence, and respect. By joining this high‑performance ecosystem, you contribute to a governed infrastructure that prioritizes long‑term outcome assurance over short‑term hype, ensuring your work delivers a permanent impact on the industrial landscape.