Salesforce Delivery Senior Manager

At Jack Henry, we’re more than a technology company; we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people-inspired innovation, empowering financial institutions to deliver seamless, secure, and human-centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence, then we’d love to meet you.

We are seeking a Salesforce Delivery Manager to join the Salesforce team that supports the transition to the Salesforce platform. In this role, you will be responsible for building and leading the technical team responsible for our Salesforce Service and Experience Clouds. The successful candidate has extensive experience with the Salesforce platform and is able to establish documented processes and standards for their team.

They have outstanding leadership skills and are ready to guide their team through the transition.

This position can be based to work remotely within the US with the exception of California. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

Salary range for this position is $123-180k, depending on candidate experience and geographic location.

• Provide guidance, mentor, train, and delegate responsibilities to direct reports enabling their professional growth and development.
• Direct, design, and implement a comprehensive product management strategy for Salesforce Service and Experience Clouds from product definition and planning through production and release.
• Ensure that products meet specifications and quality goals.
• Manage accurate tracking of statistics of product adoption by customer base and translate feedback into enhancement recommendations.
• Serve as an SME within the user community (e.g., focus groups, ESP, customer fact finding, etc.).
• Review alpha and beta program definitions and oversee execution.
• Oversee a smooth turnover to implementation or support organizations.
• Provide resources for standard demonstrations, occasional participation in customer demonstrations, and to internal sales.
• May perform other job duties as assigned.

• Minimum of 7 years of professional experience in technical leadership.
• Minimum of 3 years of experience implementing and enhancing Salesforce Service Cloud.
• Minimum of 2 years of experience implementing and enhancing Experience Cloud.
• Minimum of 3 years’ hands‑on experience with CI/CD, Dev Ops, and/or pipelining in a Salesforce environment.
• Ability to work collaboratively with stakeholders across the organization.
• Must have at least 1 current Salesforce certification.
• Ability to travel up to 10% to attend JH meetings, trainings, and/or professional conferences.

• Bachelor’s Degree in Computer Science, IT, Management, or Business.
• Current SAFe Certification.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

At Jack Henry, we pride ourselves through our motto of, ‘Do the right thing, do whatever it takes, and have fun.’ We recognize the value of our associates and believe much of our company's strength and success depends on their well‑being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well‑being of our people is always met.

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong…