Technical Account Manager - Remote​/Telecommute

Job Description

• The Technical Account Manager (UiPath) is responsible for driving technical success and long-term value realization for customers leveraging the UiPath automation platform.
• This role serves as a core member of the account team, providing embedded technical advisory, infrastructure guidance, and automation best practices to ensure successful adoption and program maturity.
• The ideal candidate will proactively engage with customers, influence technical strategy, and support automation initiatives from planning through optimization.

• Minimum 7+ years of experience in technical customer-facing roles.
• Strong experience with UiPath or other intelligent automation platforms.
• Solid background in programming such as C#, C++, VB, Java, Python, or Power Shell.
• Experience with Windows and Linux server infrastructure.
• Experience with Linux systems administration;
  Kubernetes knowledge is a plus.
• Experience in IT infrastructure, networking, troubleshooting, and security.
• SaaS and Cloud technical background with hands-on experience in digital technologies.

• Serve as a core technical member of the customer account team.
• Drive technical work streams that support automation adoption strategies and deliver measurable business value.
• Provide infrastructure planning, installation, upgrade support, and troubleshooting for the UiPath platform.
• Guide customers on automation best practices tailored to their environments and program objectives.
• Conduct design and code reviews to ensure adherence to platform standards and best practices.
• Perform technical health checks of automation programs to identify risks and improvement opportunities.
• Collaborate with Product Support and subject matter experts to manage and resolve escalated support issues.
• Deliver technical webinars, demonstrations, and advisory sessions to customers.
• Influence customer technical maturity and roadmap planning for automation initiatives.

• Prior experience in technical support or consulting roles.
• Experience with Kubernetes and containerized environments.
• Experience managing automation programs in enterprise environments.

• Strong technical advisory and customer engagement skills.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and presentation capabilities.
• Deep understanding of automation platforms and infrastructure architecture.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field preferred.
• Equivalent professional experience in technical account management or automation consulting will be considered.