Intern - Support & Services

Job Summary

We invest heavily in new talent because your energy and fresh ideas are crucial to maintaining our position as a market leader. We'll challenge you to push beyond your comfort zone, with the belief that no idea is off-limits. At the same time, you'll have access to all the resources, mentoring, and feedback you need to grow. Moreover, regardless of your role, you can be yourself in a team that celebrates individuality and welcomes diverse perspectives.

As a Services & Support Intern, you'll have the chance to join one of our teams across our Customer Success Organization. This internship offers hands-on experience helping customers succeed with Net App solutions while developing technical, business, and customer-facing skills.

As an intern in our Technical Support or Professional Services teams, you'll gain exposure to real-world challenges and learn how we deliver exceptional service and innovative solutions.

* Technical Support Engineer Interns focus on diagnosing, troubleshooting, and resolving hardware and software issues across complex storage environments.

* Services Associate Interns learn the inner workings of professional services by supporting roles such as sales, engineering, project management, and customer success.

In both positions, you'll collaborate with cross-functional teams, develop technical expertise, and contribute to customer success.

Job Requirements

* Excellent written and verbal communication skills.

* Strong interpersonal and customer service skills for working with prospects, customers, and internal teams.

* Aptitude for learning new technologies and applying them in customer-facing environments.

* Ability to follow standard engineering principles and practices.

* Creative approach to problem-solving.

* Foundational understanding of Artificial Intelligence (AI) concepts and how AI can enhance customer solutions.

* Ability to leverage AI-powered tools for data analysis, insights, and process optimization.

* Interest in emerging technologies such as machine learning, natural language processing, and generative AI.

Additional Details:

Job Posting Info:
This is a pipeline position that will be opened on a recurring basis and used to fill roles aligned with the required skill sets. All resumes will be carefully reviewed; however, there may be a delay in our response.

Program Dates:
This is a 10-12 week internship with start dates in May or June 2026. Recruiting efforts will be ongoing until specific teams find an ideal match.

Thrive Together:
Net App's approach to in-person and remote work will be a flexible hybrid model that emphasizes flexibility for employees and puts our talent first.

Experience

Must be enrolled in an educational or professional program through summer 2026 or later.

Compensation:

Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies.

Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At Net App, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity

Employer:

Net App is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why Net App?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

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