Director of Engineering Services

Creator

IQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.

We're on a mission to make businesses more human, and humans more impactful. We operate by our values - be intentional, pursue excellence every day, embrace the journey together, and be a good human - every day. Creator

IQ has earned the title of best companies to work for in multiple programs, including Built In LA and NY. It's been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500 for four years, was named a leader in IDC Market Scape:
Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave:
Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer Marketing Hub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!

Director of Engineering Services

We are seeking a Director of Engineering Services to join our Strategic Services organization at a fast-growing SaaS company. This senior leadership role focuses on cultivating, supporting, and scaling a high-performing team of customer-facing software and solutions engineers who collaborate closely with clients to design and deliver tailored, enterprise-grade solutions for our most valued and strategic partners.

This role operates at the intersection of engineering, product, sales, and professional services, and plays a key role in aligning teams around shared goals and customer success. The ideal candidate combines strong technical expertise with an inclusive, confident leadership style, and excels at building trusted relationships with senior customer stakeholders. They bring a thoughtful, consultative approach to shaping complex solutions, guiding teams through delivery, and creating meaningful, high-impact outcomes for customers and the business alike.

Remote work is supported, with a strong preference for candidates located in Los Angeles, New York City, or Utah.

In this role, you'll get to:

Leadership & Team Development

* Lead, mentor, and scale a high-performing team of customer-facing software engineers and solution architects.

* Set technical and delivery standards for custom solution development across enterprise engagements.

* Foster a culture of technical excellence, customer empathy, accountability, and continuous improvement.

* Partner with recruiting to attract top-tier engineering and solutions talent.

Customer & Executive Engagement

* Act as a senior technical leader and trusted advisor for enterprise customers, including C-suite and VP-level stakeholders.

* Lead executive-level discovery, solution design, and technical validation sessions.

* Present and demo product capabilities, custom solutions, and technical roadmaps with confidence and clarity.

* Ensure customer solutions are scalable, secure, and aligned with long-term platform strategy.

Solution Design & Delivery

* Oversee the design and delivery of full-stack custom solutions, including:

* APIs and integrations

* Backend services and data pipelines

* Databases and data models

* Frontend and UI/UX experiences

* Guide teams in translating customer business requirements into robust technical architectures.

* Ensure on-time, high-quality delivery across multiple concurrent enterprise engagements.

Commercial & Strategic Partnership

* Partner closely with Sales, Customer Success, and Product to scope, price, and sell professional services and custom solutions.

* Support pre-sales activities including technical discovery, solutioning, and services scoping.

* Balance customer customization with platform scalability and product roadmap alignment.

* Contribute to the evolution of services offerings, packaging, and go-to-market strategy.

Cross-Functional Collaboration

* Collaborate with Product Management to influence roadmap priorities based on enterprise customer needs.

* Work with core Engineering teams to align on architectural standards, security, and platform extensibility.

* Partner with Strategic Services leadership to define success metrics, utilization targets, and customer impact.

Who you are and what you'll need for this position:

* 8+ years of experience across a combination of:

* Customer-facing technical roles (solutions engineering, professional services, technical consulting)

* Engineering and/or product management roles

* Proven experience leading and scaling teams of senior engineers in a customer-facing environment.

* Demonstrated ability to design and deliver complex, full-stack software solutions.

* Strong executive presence with the ability to influence and communicate effectively with senior customer and internal stakeholders.

Technical Expertise

* Hands-on experience with modern full-stack architectures,…