Technical Customer Care Specialist ; Dealertrack

Employer Industry: Automotive Technology

• Hourly base pay rate up to $24.86/hour
• Eligible for additional compensation, including commission and/or an incentive program
• Flexible work option allowing remote work within a specified location
• Minimum of 16 hours of paid time off per month, plus paid holidays and additional leave options
• Opportunity to work with innovative technology and iconic consumer brands in the automotive industry
• Supportive and collaborative work environment focused on employee experiences

• Provide technical customer support via phone, email, chat, and other communication methods
• Resolve routine customer inquiries related to product usage and application issues
• Maintain expert-level knowledge of business processes and procedures
• Accurately log customer information in the CRM tool and ensure effective communication with other departments
• Follow up with customers to keep them informed about the status of their issues

• High School Diploma or GED
• Generally less than 2 years of experience in a related field
• Strong problem-solving and troubleshooting skills
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively to achieve business goals

• Experience with CRM case logging or Salesforce
• Familiarity with interaction distribution systems, such as Genesys Pure Cloud
• Knowledge of the automotive industry
• Ability to manage multiple priorities in a fast-paced environment
• Demonstrated dependability and reliability in previous roles

#Automotive Technology #Customer Support #Remote Work #Career Opportunity #Competitive Pay

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