Technical Support Center Engineer

Description

The TSC Engineer is the first stop in our tech “box office,” delivering remote support to theaters and Cinema Systems Engineers to keep the show running. Think of this role as the backstage crew for digital projection, sound, networking, and all the components that make movie magic happen. This entry‑level role is perfect for someone ready to learn the art of digital picture and sound, sharpen their troubleshooting skills, and communicate like a pro.

When something goes off‑script, this engineer jumps in to diagnose the issue, keep the plot moving, and ensure every audience gets the flawless experience they paid for. Lights, camera, technical action!

• Receive calls and provide step‑by‑step guidelines for the resolution of a projection and sound related issue.
• Document and track issues to meet SLA requirements and elevate, if necessary, work with advanced level TSC engineers to analyze problems, perform troubleshooting and incident response, while learning to communicate professionally with theatre managers and field service engineers and track problems through to resolution.
• Explain highly technical details to theatre managers using simple understandable terms.
• Maintain an up‑to‑date knowledge of digital cinema equipment.
• Place parts orders as requested by field techs and directors.
• Maintain a positive attitude and work environment.
• Regular and consistent attendance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• You must have a high technical aptitude.
• You’ll use strong verbal and written communication skills.
• You must have an entry‑level knowledge of digital cinema systems and computer network infrastructure.
• You’ll demonstrate excellent customer service skills.
• You must bring high mechanical and technical abilities.
• You’ll apply entry‑level PC skills and a working knowledge of software, including spreadsheets.
• You identify problems, gather relevant data, and resolve or elevate as needed, while recording detailed notes.
• You’ll agree to participate in company‑sponsored continuing education, including industry seminars and college‑level courses.
• You must be able to communicate effectively with managers, supervisors, and vendors.
• You’ll gain familiarity with technical terms related to the job.
• You have the ability to learn how to solve practical problems and deal with a variety of concrete variables where limited standardization exists.
• You’ll interpret instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of Linux Systems is highly desirable.

Regal Cinemas – where movie magic meets unforgettable experiences!

At Regal Cinemas, part of Regal Cineworld, each day is a celebration of everything film and entertainment. From the first popcorn crunch to the closing credits, we’re all about creating moments that spark joy, laughter, and a little bit of movie magic.

With over 9,000 screens across 751 locations in 10 countries, including Cineworld, Picturehouse, Cinema City, Yes Planet, and Regal Cinemas right here in the US – we bring the joy of movies to millions.

Based out of our buzzing Theatre Support Office in Knoxville, Tennessee, we offer a variety of roles with a mix of hybrid, field-based, or remote working options, depending on the role.

What really makes Regal shine? Our people. We’re passionate about supporting your growth and helping you carve out your dream career within the Regal Cineworld family. Fancy joining us on this epic film adventure? Dive into the Regal stories and see what life’s like behind the scenes of the big screen!

Read more about the Regal culture here – Regal Careers

• Discretionary annual bonus
• Free movie passes and discounted concessions at any Regal location
• Paid vacation time and sick leave to support a healthy work‑life balance
• Eligibility to participate in our 401(k)-retirement plan with company match after…