AWS Practice Leader; US Remote

Role description

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.

Visit us at

You Are:

You are a seasoned AMS and Application Support Services Practice Leader who drives revenue growth, strengthens market competitiveness, and advances practice maturity. Acting as a key member of the Business Applications senior leadership team, you serve as the strategic interface between UST clients, delivery teams, and the broader practice-providing thought leadership, defining methodologies, and incubating innovative solutions and service offerings.

• Serve as the practice's services SME-shaping competitive positioning, strengthening capabilities, and representing UST in client, partner, and analyst interactions.
• Define and govern methodologies, workflows, best practices, and Continuous Improvement/Self-Funded Transformation (SFT) frameworks across the AMS portfolio.
• Build and enhance Go-To-Market solutions, monetizing UST's intellectual property and creating compelling sales and marketing assets.
• Support sales pursuits through solution selling, feasibility assessments, technical qualification, proposal writing, and sales presentation support.
• Incubate new offerings, innovate service models, and lead the adoption of modern development technologies and AMS delivery methodologies.
• Oversee Communities of Practice and CoE functions; develop organizational competencies across tools, technologies, and AMS best practices.
• Guide managers and senior technical staff, strengthening delivery excellence, supportability, maintainability, and transformation readiness for client environments.
• Establish and manage strategic partnerships across the solution ecosystem.
• Drive UST's SFT brand presence through analyst discussions, webinars, and external thought leadership.

• At least 15 years in the outsourcing industry with deep technical and operational expertise; 10+ years specifically in Support Services.
• Proven leader with extensive experience managing high-performing teams of senior consultants and SMEs.
• Recognized thought leader in Application Support Services across SaaS and legacy applications.
• Deep background in delivery and engagement management, including global support models, global delivery, and continuous improvement methodologies.
• Strong communicator with excellent facilitation, change management, and executive-level influencing capabilities.
• Demonstrated ability to drive business development, identify and qualify new opportunities, and manage end-to-end presales to post-sales transitions.
• Excels in fast-paced, entrepreneurial environments with evolving structures, priorities, and processes.
• High personal integrity, adaptability, and strong executive presence with credibility across Clevel and VP-level stakeholders in IT and business.
• Master's degree or higher in Computer Science or related field (or equivalent experience).

Role

Location:

US Remote

Compensation: $187,000-$281,000

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with…