Support Specialist

Hallmark Health Care Solutions, Inc (HHCS) is seeking a Support Specialist to effectively support our vendors and clients. This role will be accountable for support and coordination of all activities. HHCS is undergoing rapid growth, and the Support Specialist will play a key role in supporting our products’ use by our clients and vendors.

• Assist with technology related questions from vendors and clients through email and virtual meetings
• Investigate, troubleshoot, and resolve support inquiries by gathering relevant information, identifying root causes, and determining appropriate next steps
• Manage day-to-day support activities, including tracking requests, following up on open items, and maintaining accurate documentation
• Communicate with leadership for vendor and client escalation as needed
• Assist with technology projects based on client request
• Attend training sessions and internal calls related to new features and product updates, with the ability to understand functionality and translate learnings into effective client and vendor support
• Ability to function in a fast-paced, customer service-oriented environment
• Ability to use critical thinking to identify issues, assess options, and recommend effective actions
• Other duties as assigned based on business needs
• Ability to work from home with dedicated focus

• Issues are owned end-to-end, with proactive communication to vendors, clients and internal teams
• Vendor and client questions are resolved efficiently with minimal escalation
• Documentation and follow-ups are accurate, timely, and consistent
• Vendors and clients feel supported, informed, and confident using our technology

• Minimum 1-year experience with healthcare technology
• Required proficiency in Microsoft Excel, preferred proficiency in Microsoft Office Suite
• Preferred experience working in a ticketing or CRM system (e.g., Hub Spot, Zendesk, Jira, or similar)
• Previous work from home experience
• Customer service skills, preferred experience with a range of stakeholders, including external partners and senior leadership
• Outstanding written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
• High school degree required
• For Dallas, TX area based applicants, this role will be hybrid with 3 days a week in our new Dallas office.

• Health insurance (H.S.A. option available)
• Dental insurance
• Vision insurance
• Paid time off
• 401k

Hallmark Health Care Solutions, Inc is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

HHCS reserves the right to amend the job description, duties or qualifications based on company needs.