Product Manager - MDM

Description

About the Role

As a Product Manager within the MDM team, you will own the product roadmap for Ninja One's Apple device management capabilities across all Apple platforms. You will shape how Ninja One customers enroll, configure, secure, and manage Apple devices at scale — with a relentless focus on simplifying complex workflows into intuitive experiences. This means staying deeply connected to Apple platform evolution — from WWDC announcements and beta programs to Declarative Device Management advancements — and translating that knowledge into product decisions that keep Ninja One competitive and our customers successful.

You will work closely with engineering, design, QA, support, sales, solutions engineering, and product marketing to bring features from concept through delivery, while also representing Ninja One's Apple MDM capabilities to customers, partners, and the broader device management community.

Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA,
* IL, KS, ME, MA, MD, NJ, NC, NY, OR, TN, TX, VA, & WA.

• Apple MDM Roadmap Ownership
  - Define, prioritize, and drive the product roadmap for Ninja One's Apple device management capabilities. Translate customer needs, market trends, competitive positioning, and Apple platform changes into a clear, prioritized backlog with well-defined problem statements, user stories, and acceptance criteria.
• Apple Platform Expertise
  - Be the authority within the product organization for Apple MDM — enrollment workflows (ADE & Apple Configurator), Declarative Device Management (DDM), configuration profiles and payload lifecycle, APNs, Apps & Books (VPP), SCEP/certificate management, OS updates, File Vault, system extensions, and supervision. Participate in Apple beta and seed programs, prototype new capabilities, and educate engineering, product, and cross-functional teams on platform changes and their implications.
• Customer Discovery & Market Research
  - Conduct customer research, competitive analysis, and market evaluation to identify gaps, opportunities, and emerging requirements in Apple device management. Engage directly with customers and prospects to understand workflows, pain points, and use cases that inform roadmap decisions.
• Cross-Functional Product Delivery
  - Partner with engineering, design, and QA to drive features through the full product development lifecycle — from discovery and definition through development, testing, and release. Champion a user‑experience‑first approach: even the most complex Apple platform behaviors should translate into simple, intuitive workflows for IT administrators. Ensure that what ships meets the quality bar and solves real customer problems.
• Go‑to‑Market & Community Engagement
  - Collaborate with product marketing, sales enablement, and account management to define positioning, messaging, and launch plans for Apple MDM features. Participate in MDM communities, host webinars, and attend conferences representing Ninja One and our Apple device management capabilities.
• Other duties as needed.

• Bachelor's degree in information technology, computer science, or other related technical course of study, or equivalent hands‑on experience.
• 3+ years of product management experience in B2B SaaS, endpoint management, or device management — with direct exposure to Apple platform products.
• Deep knowledge of the Apple device management ecosystem:
  Apple School Manager, Apple Business Manager, Automated Device Enrollment (ADE), supervision, APNs lifecycle, Declarative Device Management (DDM), configuration profiles and payloads, SCEP/certificate workflows, Apps & Books (VPP), and macOS‑specific MDM behaviors (File Vault, system extensions, MDM OS updates).
• Experience owning a product roadmap — writing requirements, prioritizing trade‑offs, and shipping features in collaboration with engineering and design.
• Strong customer instincts — you engage directly with customers, synthesize feedback across multiple sources, and make product decisions grounded in real user problems.
• Experience conducting competitive analysis…