Provider Clinical Service Desk- remote

Req : 358094

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a Provider Clinical Service Desk – remote – US to join our team in Fargo, North Dakota (US-ND), United States (US).

All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.

• This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls in a call center environment supporting our customers 24x7x365.
• Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
• Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include workflow issues, application errors, user access, and functionality.
• Track and document the appropriate comments, and close or elevate the incident tickets and related issues in a timely manner.
• Responsible for driving resolution of incidents on a 24/7 desk.
• Read text on computer screens for the duration of the shift.
• Remain at designated workspace and in the phone queue for an 8 to10‑hour period with scheduled breaks.
• Ensure a quiet, private workspace with high speed, wired internet.
• Travel up to 10% of the time, if required.
• Lift up to 25 lbs, if needed for equipment setup.
• Have a working cell phone for manager communication and Two‑Factor Authentication.

• Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
• Minimum of 1 year of technical troubleshooting experience.
• High school diploma or equivalent required.

• Experience in a call center environment.
• Demonstrate a service philosophy in all interactions with clinicians and colleagues.
• Effective communication and interpersonal skills.
• Proficient typing and English language skills (both verbally and in writing).
• Strong listening capabilities to fully understand caller’s needs/requests.
• Exceptional ability to work optimally in a fast‑paced environment.

Minimum 1 year Healthcare-Healthcare Systems-Customer Service.

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note 1099 or corp‑2‑corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please  (). If you'd like more information on your EEO rights under the law, please  (). For Pay Transparency information, please  ().

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