Communications Specialist

Company Description

Join us and make YOUR mark on the World!

Lawrence Livermore National Laboratory (LLNL) has turned bold ideas into world-changing impact advancing science and technology to strengthen U.S. security and promote global stability.

Our mission spans four critical national security areas nuclear deterrence, threat preparedness, energy security, and multi-domain defense empowering teams to take on the toughest challenges of today and tomorrow. With a culture built on innovation and operational excellence, LLNL is a place where your expertise can make a real impact.

Job Description

We have an opening for a Communications Specialist to support the Enterprise Secure Network Hub (ESN Hub) program within Livermore Information Technology (LivIT). The ESN Hub program provides users across the Nuclear Security Enterprise with essential IT resources to collaborate efficiently and effectively. You will interact with all levels of administrative, management and IT staff on the creation of knowledge base articles, operations communications, IT services promotions and communication plans to deliver consistent and accurate information to a wide range of technical and non-technical audiences.

This position is in the Technical Information Department and matrixed to LivIT.

This position offers a hybrid schedule, blending in-person and virtual presence. You will have the flexibility to work from home one to two days per week.

This position will be filled at either the G04.2 or G04.3 level based on knowledge and related experiences as assessed by the hiring team. Additional job responsibilities, outlined below, will be assigned if you are hired at the higher level.

You will

• Provide comprehensive writing and editing services for large and/or complex projects, including web and other digital platforms such as Service Now. Suggest appropriate media/display styles and content hierarchy. Develop original content tailored for specific audiences working in both classified and unclassified environments. Adhere to an appropriate tone, style and voice.
• Work with service owners, business units or project groups to coordinate communication projects. Assess incremental input and multiple iterations. Develop communication styles for technical and sensitive material.
• Interpret technical information and translate into various forms (e.g., web copy, one-pagers, tutorials and knowledge base articles) of easily understandable communications.
• Support communication projects, often with quick turnaround times and in collaboration with multiple contributors to promote and manage a full complement of IT services. Improve user engagement and drive technology adoption through the creation of various communications media (email, knowledge articles, presentations, how-to videos).
• Develop and implement project plans and schedules for moderately complex projects. Make and fulfill commitments on cost, schedule and quality for communication products. Lead planning and status meetings. Evaluate the progress of concurrent projects and their respective results/outcomes.
• Work effectively with ESN Hub program staff and federal stakeholders at all levels to ensure delivery of communications related to product releases/upgrades and projects. Contribute to the creation of NNSA technical communications media kits.
• Perform other duties as assigned.

Additional job responsibilities, at the G04.3 level

• Work independently on assigned tasks to create complex technical content and coordinate a full spectrum of editorial and communication services including a high volume of writing and editing, presentation creation, knowledge authoring and training material development.
• Serve as project manager by partnering to define communication strategies, messaging and key deliverables for complex and specialized projects. Coordinate all aspects of production from planning through evaluation.
• Develop and implement project plans for specialized products. Make commitments and set quality standards on large, costly and/or difficult projects.

Qualifications

• This position requires an active Department of Energy (DOE) Q-level clearance or active Top-Secret clearance issued by another U.S. government agency at the time of hire.
• Bachelor's Degree in English, communications, journalism, engineering or scientific area, or the equivalent combination of education and experience in technical communication.
• Experience as a technical writer/editor, planning, developing, organizing and writing content effectively across various types of communication platforms, including web and digital copywriting, across multiple scientific and/or technical communication areas.
• Advanced knowledge of and experience using effective professional writing/editing techniques for a variety of media including comprehensive knowledge of technical language, usage and style conventions.
• Significant experience using Microsoft Office and Adobe software tools, particularly templates, charts, and various presentation formats.
• Strong…