Administration - Information Technology Manager

WHO WE ARE

We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth.

In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time Information Technology Manager. This is a hybrid work model combining remote work with regular onsite presence at the Sacramento headquarters located at 3434 Marconi Avenue, Sacramento, CA 95821. Full‑time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short‑term disability insurance coverage.

The Information Technology (IT) Manager is a strategic and hands‑on technology leader responsible for all aspects of VOA NCNN's information technology infrastructure, security, and operations. This role serves as the organization's Security Officer and provides critical technology leadership supporting our mission to transform lives across Northern California and Northern Nevada. The IT Manager will oversee Microsoft 365/Entra environments, lead infrastructure and cybersecurity initiatives, support mission‑critical enterprise systems including EHR, HRIS, and accounting platforms, and manage the IT team while ensuring technology enables our staff to deliver compassionate, effective services to vulnerable populations.

This position embodies VOA NCNN's core values through flexible problem‑solving, passionate commitment to organizational impact, and loving service that ensures technology never becomes a barrier to helping those in need. The IT Manager will work closely with the IT Director and executive leadership to align technology strategy with organizational goals while maintaining hands‑on involvement in day‑to‑day operations.

• Leadership and Strategic Planning
• Provide strategic technology leadership and vision to the IT Director and executive team, developing and implementing multi‑year technology roadmaps aligned with organizational mission and program growth.
• Lead the IT department in delivering reliable, secure, and efficient technology services that enable VOA NCNN's 400+ employees to serve over 3,500 individuals daily.
• Develop and present comprehensive technology plans, status reports, and recommendations to leadership and executive teams on emerging technologies, cybersecurity threats, and infrastructure improvements.
• Manage IT department budget, forecasting technology needs and optimizing costs while ensuring adequate resources for critical infrastructure and security initiatives.
• Infrastructure and Cloud Environment Management
• Lead the design, implementation, and ongoing management of on‑premise and cloud‑based IT infrastructure supporting VOA NCNN programs across Northern California and Northern Nevada.
• Oversee Microsoft 365/Entra (Azure AD) environment, including user administration, license management, security configurations, and integration with productivity and collaboration tools.
• Manage hybrid Active Directory environments, ensuring seamless authentication, authorization, and identity management across cloud and on‑premise systems.
• Maintain and optimize network infrastructure, server…