IT Engineer II

Overview

Branch is on a mission to make insurance more accessible, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish—we eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members.

Basically, we’re doing insurance the way it was meant to be.

But we didn’t just create the insurance we’ve always wanted, we also created the company we’ve always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself.

This specific position has a preference for candidates in Columbus, Ohio. Generally, Branch has a preference for candidates in Ohio, but is open to candidates located in AZ, FL, GA, IL, IN, IA, KS, KY, MD, MI, MO, NV, NC, OH, PA, SC, SD, TN, TX, and WI. Applicants must be currently authorized to work in the United States on a full‑time basis.

We are unable to sponsor or take over sponsorship of an employment visa at this time.

Branch is remote first, with most Branchers choosing to work from home. Our headquarters are located in Columbus, Ohio, where we come together from time to time to build relationships and connect with each other in real life. We also have office space in Columbia and Concordia, Missouri as well as Forreston, Illinois. Once a year, the entire company gathers for “Branch Fest”, a highlight of the year for many Branchers.

As a growing and dynamic organization, we rely heavily on our technology infrastructure to empower our distributed workforce. Our IT team is committed to providing a secure, efficient, and seamless computing experience for all employees. We are seeking a highly skilled and proactive Senior End‑User Computing & Network Engineer to enhance our device management capabilities and ensure robust network connectivity across our remote offices.

As the Senior End User Computing & Network Engineer, you will be a key technical leader within our IT department, reporting directly to the Head of IT. You will be responsible for the entire lifecycle management of our end‑user device fleet, driving automation and efficiency in provisioning and deprovisioning processes. Beyond end‑user devices, you will also play a critical role in managing and maintaining the network infrastructure that underpins our remote office operations.

This role requires a blend of deep technical expertise, strategic thinking in automation, and hands‑on operational management.

• End User Device Management (EUDM) Strategy & Automation:
  • Manage the full lifecycle of end‑user computing devices (laptops, desktops, mobile devices) for Windows, macOS
  • Manage automated solutions for device provisioning (Zero‑Touch Deployment), configuration, patching, software deployment, and deprovisioning.
  • Manage Mobile Device Management (MDM) and Unified Endpoint Management (UEM) solutions (e.g., Intune, Jamf).
  • Create and maintain standardized device configuration profiles and application packages.
  • Ensure all end‑user devices are secure, compliant with company policies, and up‑to‑date with security patches and software updates.
  • Manage and optimize device inventory, asset tracking, and software license management.
• Remote Office Network
  
  Infrastructure:
  • Oversee configuration and maintenance of network infrastructure in our remote offices.
  • Manage and troubleshoot network devices, including routers, switches, firewalls, and Wi‑Fi access points (e.g., Cisco Meraki, Ubiquiti, Forti Gate).
  • Configure and maintain VPN solutions for secure remote access and site‑to‑site connectivity.
  • Monitor network performance and availability, proactively identifying and resolving issues to ensure optimal uptime and user experience.
  • Implement and enforce network security policies, including access control, intrusion detection/prevention, and segmentation.
• Operational Excellence & Support:
  • Act as an escalation point for complex end‑user computing, collaboration platforms, and network‑related issues, providing expert troubleshooting and resolution.
  • De…