IT Support Specialist

About the Role

The IT Support Specialist provides technical support to both HQ staff and spa locations across the U.S. You will troubleshoot daily issues, maintain core systems, manage devices, support users, and handle multi-location network and software support. The position is primarily on‑site at SEV HQ, with some remote work options after training.

• Troubleshoot POS, appointments, membership workflows, device connectivity, and login issues.
• Support forms, integrations, data cleanup, user permissions, and exports.
• Manage and monitor all spa and HQ Apple devices.
• Push configurations, enforce compliance, deploy required applications.
• Administer user accounts, groups, and organizational units.
• Support email issues, shared Drive permissions, security settings, and MFA.
• Assist teams with Docs, Sheets, Meets, and cloud storage best practices.

• Support and remotely troubleshoot Ubiquiti firewalls, switches, and access points across spa locations.
• Provide onsite support at HQ for Wi‑Fi, hardwired devices, conference rooms, and printers.
• Work with vendors when deeper network or ISP support is needed.
• Respond to daily support tickets from HQ and spas via email and phone.
• Diagnose issues with hardware, POS tablets, printers, software, SSO, and network connections.
• Document troubleshooting steps, fixes, and internal SOPs.

Assist with:

• New spa openings (hardware setup, networking, device enrollments, Google accounts, Zenoti profiles)
• Zenoti enhancements and data projects
• Device refresh cycles
• Security and compliance initiatives
• Integrations involving Zenoti ↔ Google Workspace

• Maintain secure access controls across Zenoti, Google Workspace, and internal systems.
• Support PCI‑related best practices for spa front desks.
• Enforce MFA and identity policies across all users.

• Work from HQ 2–5 days per week depending on business needs.
• Provide in‑person support for executives, operations, finance, and marketing teams.
• Occasionally travel to spas for store openings or escalated issues.

• 2+ years of IT support experience in a multi‑location environment.
• Hands‑on experience with:
• Kandji or another MDM (Jamf, Intune, etc.)
• Strong troubleshooting skills for Mac, iPad, and Windows devices.
• Excellent communication and customer service mindset.
• Ability to manage multiple tickets and prioritize in a fast‑paced environment.

• Experience in med‑spa, beauty, fitness, franchise, or hospitality environments.
• Familiarity with MFA, DNS, and basic networking tools.
• Experience with Zenoti reports, exports, and configuration settings.
• Understanding of PCI compliance and secure handling of customer data.

$28 - $30 per hour with benefits!

We are committed to diversity and inclusivity.