Specialist – IT Desktop Support

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

The Specialist – IT Desktop Support is part of the Everise Information Technology team and is responsible for delivering first- and second-level technical support across hardware, software, and network systems. This role partners closely with Corporate Technology team members and internal stakeholders to ensure seamless IT operations and an exceptional user experience.

• Provide Tier 1 and Tier 2 desktop support for hardware, software, and network-related issues
• Administer and support Windows-based applications and operating systems
• Manage Microsoft Active Directory (user account creation, permissions, policies, file/print shares)
• Support Microsoft Exchange and remote access technologies
• Perform desktop imaging, system patching, and endpoint management
• Troubleshoot Microsoft networking components (DNS, DHCP, WINS)
• Provide basic support for Cisco routing and switching environments
• Address user tickets and provide timely resolution through remote or onsite troubleshooting
• Guide users through installations of applications and peripherals
• Document technical issues and resolutions in ticketing systems
• Escalate complex issues to higher-level support teams when necessary
• Follow up with users to ensure issue resolution and satisfaction
• Assist in creating technical documentation and user manuals
• Provide 24x7 on-call production support as required

• 1–2 years of experience as a Desktop Support Technician, Technical Support Engineer, or similar role
• Bachelor’s degree in Computer Science or related field (or equivalent combination of education and experience)
• Hands-on experience with Windows OS environments
• Working knowledge of Microsoft Office applications and computer peripherals (printers, scanners, etc.)
• Basic understanding of network security practices and antivirus programs
• Experience with remote troubleshooting tools
• Strong problem-solving and multitasking skills
• Customer-focused mindset with excellent communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Professional communication and presentation skills

• CompTIA A+
• MCSE or other Microsoft certifications

• Onsite role in Orlando
• Must be available for rotational 24x7 on-call support

The anticipated hourly rate for this position is between $23.00 to $26.00. In addition, Everise provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. The actual compensation package may vary based on factors such as skill set, experience level, and the candidate's location.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.