Technical Community Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Our Developer and Agent Relations Team is at the forefront of positioning Docusign as the end-to-end Intelligent Agreement Management (IAM) platform for technical builders. We create world‑class, data‑driven programs that resonate with developers and technical builders, going beyond e‑signature to inspire building across our APIs and platform. We’re responsible for refining developer‑specific strategies for new product launches, developer content, and events to craft exceptional developer experiences and foster an innovative and engaged developer community.

We also collaborate across the company acting as the authentic voice of Docusign in the developer ecosystem.

This position is an individual contributor role reporting to the Director of Developer & Agent Relations.

• Execute the strategy for Docusign’s technical community platforms (e.g., forums, Discord, community site), ensuring they meet the needs of developers, partners, and technical audiences
• Design, launch, and manage programs (e.g., MVP programs, community contests, tech talks, office hours) that encourage technical content creation, peer‑to‑peer support, and deeper platform adoption
• Collaborate actively with the Support Organization to address inbound questions alongside support moderators on the community forums, and analyze and refine processes using a data‑driven approach to mitigate the support burden
• Monitor, moderate, and analyze actively community discussions, feedback, and sentiment
• Own the process of synthesizing this data into actionable reports for Product Management, Engineering, and leadership to inform the developer roadmap and improve the developer journey
• Work closely with Product Marketing, Demand Generation, and Sales Enablement to ensure community programs align with go‑to‑market strategies and empower technical sales/field teams with community‑vetted resources

Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.

#LI-Hybrid

• 5+ years of professional experience in technical community management, developer relations, or a related role
• Proven ability to build and moderate a thriving online technical community (e.g., forums, Discord, Git Hub)
• Experience with the developer journey, motivations, and preferred tools (e.g., Modern IDEs, SDKs, APIs, developer content channels)
• Experience in leveraging community data to inform strategy and demonstrate the ROI of community programs

• Exceptional written and verbal communication skills, and the ability to communicate authentically with a technical audience
• Capable of setting clear objectives and managing multiple community programs simultaneously
• Familiarity with Generative AI (Gen AI) and its impact on the developer workflow (e.g., Git Hub Copilot, Amazon Q Developer)
• Experience organizing developer‑focused virtual events
• Experience working in an organization transitioning to a platform‑first or API‑first business model

Pay for this position is based on a number…