Deployment Specialist - Sensitech

Role: Deployment Specialist - Sensitech

Location: Prague

Contract type: full time

At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. This is why we come to work every day. And we do it The Carrier Way.

Join us and we can make a difference together.

Responsible for deployment of programs designed to help companies involved in the manufacture or distribution of temperature sensitive pharmaceutical and food products to monitor and continuously improve their cold chains. The activities of this position involve project management, development of end user documentation, set up of customized reports, defining standard work procedures, maintenance of tools developed by solution group, installation, maintenance and troubleshooting of wireless (Radio Frequency) devices installed at customer site, duplication and escalation of issues.

This position also involves significant interaction with a cross functional team, which includes salespeople, hardware and software engineers, IT managers, data analysts, project managers, industrial engineers, food scientists, quality assurance department, and field technicians. Additionally, it involves supporting Sensitech’s large multinational Life Science/Pharmaceutical /Food accounts and Sensitech’s sales process through customer program implementations and on-site technical sales demonstrations.

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Among the many benefits, Carrier offers Exciting innovative environment, possibility for further development and international career opportunities, high-profile team, daily use of English and other foreign languages, language courses, Competitive remuneration and other benefits (meal vouchers, contribution to life or pension insurance, holidays etc.), Flexible working hours, possibility for home office, personal days off.

• Bachelor’s Degree in Business, Engineering, Computer Science
• Strong interpersonal skills and ability to work as part of team
• Proven capability to adapt personal style, project management approach and methodology to the needs and requirements of the company, customer and specific project
• SharePoint Expertise, MS Office skills and understanding of database concepts required
• C#, C++, SQL programming language knowledge is a plus
• Minimum 3 years’ experience working directly with salespeople and customers
• Must be organized and detail oriented
• Creativity, problem-solving skills, strong analytical and communication skills required.
• Knowledge of Local and Wide Area networking concepts, configurations, systems and TCP/IP protocol, SMTP, POP3, firewall and network security is essential
• Knowledge of RF/Wi-Fi technology is preferred

• Executes multiple projects simultaneously to defined department standards using proper project:
  Initiation, Planning, Execution, Monitoring and Control, and Closure
• Collaborate with cross functional departments including internal and external sales personnel, Professional Services, Engineering and Data Center teams to ensure that technical support issues are properly addressed including the use of the CAPA/CAR process.
• Engages stakeholders and communicates progress
• Development of internal and customer support materials
• Installation, maintenance and troubleshooting of wireless (RF) devices installed at customer sites
• Coordination of internal company resources to support customer pilots and programs.
• Set up of customer software and databases
• Customer on-site and remote troubleshooting
• Replicate field issues and collaborate with Field Test Engineer
• Continuously improve processes to increase team productivity and efficiency
• Provide input and feedback to the product development team pertaining to customer requests and product enhancements as needed
• Communicate effectively with other “virtual team” members to ensure collaboration on solutions and swift…