Technology Operations Analyst, Day Shift - Onsite

Technology Operations Analyst

Technology Operations Analyst provides front-line support for all Tier 3 IT support, including system monitoring and troubleshooting of IT incidents and requests. Analysts follow established processes and procedures from training plans, knowledge base articles and organizational documentation. The analyst provides customer service to staff on IT related issues, communicates in an accurate and effective manner, and escalates major incidents to senior and lead analysts for guidance when needed.

As an IT generalist and problem solver across all technologies, the analyst cross‑trains with others to prevent single‑threaded support gaps in an ever‑evolving technology landscape, providing support and analysis of LANs, software, hardware, phone systems, faxing and paging systems, user training and support, knowledge article creation, and new technology project deployments.

This is an onsite role at the main campus in Kansas City. Day shift: four 10‑hour shifts, Monday‑Friday with weekend rotations.

At Children's Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, teamwork and integrity.

We are transparent with all potential job candidates. Because we value the safety of patients and families and staff, the seasonal influenza vaccine is a condition of employment for all employees. New employees must be willing to be vaccinated if non‑immune to MMR and chickenpox, and have evidence of Tdap vaccination since 2005. If you are selected, you will be asked to supply immunization records.

If you have concerns about receiving these vaccines, medical or religious exemptions can be discussed with Human Resources.

Adele Hall, Kansas City

• Conduct day‑to‑day analysis, provide customer‑facing IT operations, and fulfill departmental workload in the form of incidents and tasks.
• Engage senior team members to resolve operational issues in a timely manner and work to develop new skills through mentorship and escalations.
• Participate on small projects to assist in technical implementation or troubleshooting for new or expanding efforts at the hospital. Project work is typically well‑defined and well documented.
• Identify process improvements that help drive optimization and simplification in how we support the hospital.

• Bachelor’s degree in Computer Science or related field and 1–2 years’ experience, or
• High School diploma or equivalent and 5–7 years’ experience in lieu of a degree. Experience in customer support and/or technical support (preferred).
• ITIL Foundations (preferred)
• CompTIA Network+ (preferred)
• CompTIA Server+ (preferred)
• MCSA or CCNA certification (preferred)

The benefits plans at Children's Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Learn more about Children's Mercy benefits.

Our pay ranges are market competitive. The pay range for this job begins at $31.02/hr, but your salaried offer will be determined based upon your education and experience.

This position is not eligible to work remotely; the person hired will be required to work onsite at one of our Children's Mercy locations and may not work from home.

Children's Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status.

A drug screen will be performed upon hire. Children's Mercy is smoke and tobacco free.

CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home  recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.