IT Support Engineer – Microsoft​/Help Desk

Requirements Must have:

• Minimum of four (4) years of experience in a computer hardware and software support role, including remote and in-person assistance.
• Proven expertise in current Microsoft Windows desktop and server operating systems, Microsoft Office products, and Office 365.
• Familiarity with Mac, iOS, and Android operating systems.
• Knowledge of Microsoft Active Directory, DHCP, and DNS management.
• Understanding of Microsoft Exchange Server/Exchange Online is an advantage.
• Experience with VMware and Hyper‑V virtualization preferred.
• Proficiency with RMM and ticketing solutions.
• Competence in backup and disaster recovery administration.
• Strong analytical skills to troubleshoot and resolve complex technical issues.
• Capability to prioritize and manage multiple tasks efficiently.
• Ability to work independently and collaboratively in a fast‑paced environment while maintaining meticulous attention to detail.

Responsibilities:

• Oversee service desk queues for incoming technical support inquiries from clients.
• Offer remote support for desktop hardware, software, and connectivity‑related problems.
• Collaborate with fellow support engineers to address tier 1 and tier 2 tasks, including password resets, session unlocks, basic connectivity issues, and more.
• Forward unresolved technical support requests to senior engineering staff to uphold support standards.
• Regularly assess open support requests, confirm status with the engineering team, and update both the system and clients accordingly.
• Maintain clear and effective verbal and written communication throughout all phases of the support process.
• Document client system configurations, repair procedures, and resolutions within the service desk knowledgebase.
• Track inventory of client supplies and equipment through asset management systems.
• Monitor client data backup operations and elevate unresolved issues to senior engineers.

Company:

At our company, we are looking for a dedicated IT Support Engineer to join our team on a contract basis, with the potential to transition to a full-time position based on performance and long-term fit. Our organization values a culture of integrity and confidentiality, and we prioritize providing exceptional support to our clients. The role offers remote working flexibility along with a competitive hourly pay of $25.00 – $35.00.

You will have the opportunity to enhance your skills in a dynamic environment while helping to ensure the stability and security of our technological framework.