Senior Technology Manager

At Rise Brands, we build immersive consumer experiences through distinctive concepts like

Pins Mechanical Company, 16-Bit Bar+Arcade, and No Soliciting. We create brands we genuinely enjoy, and we take pride in building experiences that are memorable, well-executed, and anything but ordinary.

We are growing, evolving, and investing in the systems that support our business. We are looking for aSenior Technology Managerto join our team in Columbus, Ohioand help lead the technology function across our home office and venue portfolio.

This is a hands-on leadership role for someone who understands how technology supports a fast-moving, multi-unit hospitality business. You will be responsible for helping ensure our core platforms, infrastructure, support model, and technology standards are set up to scale with the business.

This role is ideal for someone who is equally comfortable solving operational issues, managing vendors, supporting venue technology needs, and driving longer-term projects that improve how the business runs. The right person is practical, organized, responsive, and able to work cross-functionally with teams across operations, finance, people, marketing, and leadership. This position is based in our Columbus home office.

• Oversee technology operations across the Rise Brands home office and venue portfolio
• Manage and support core business systems and operating platforms
• Own and support key hospitality systems, including
  
  Toast POSand Crunchtime
• Partner with operations and cross-functional leaders to ensure systems are working effectively and supporting the needs of the business
• Support new store openings, renovations, and venue projects by ensuring technology is properly planned, installed, tested, and launched
• Coordinate hardware, networking, connectivity, and other venue technology needs across locations
• Manage outside technology vendors, service providers, and support partners
• Lead and support technology projects, including system rollouts, upgrades, integrations, and process improvements
• Help establish and maintain technology standards, documentation, and support processes
• Partner on cybersecurity, access management, and other foundational security practices
• Assist with technology budgeting, planning, and prioritization as the company grows
• Help build a technology function that is responsive to today’s needs and scalable for what comes next

• 8+ yearsof relevant technology experience
• 5+ years supporting or managing technology operations, systems, projects, or teams
• Experience in amulti-unit hospitality, restaurant, retail, or consumer-facing environment
• Required proficiency in Toast POS and Crunchtime
• Strong understanding of the technology needs of brick-and-mortar businesses, including hardware, networking, vendor-supported systems, and onsite installation coordination
• Experience supporting business-critical platforms such as POS, labor management, inventory, finance, HRIS, or reporting tools
• Strong project management and organizational skills
• Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders
• Experience managing vendors and external partners
• Comfortable working in an entrepreneurial, fast-paced environment where priorities can shift quickly
• Based in the Columbus areaor able to work from Columbus as needed

• Experience supporting hospitality, entertainment, restaurant, or retail concepts
• Experience with new store openings or large venue implementations
• Experience with Google Workspace, Microsoft platforms, and access/security tools
• Experience helping improve systems, processes, and support structures in a growing business

At its inception, Rise was built around creativity. It flows through everything we do – from the grandest visions to the smallest details that sometimes go unseen. At Rise, we bring people together to inspire fun in spaces built to thoroughly entertain our guests. Most importantly, our team develops brands we enjoy and take great pride in everyday.