Application Specialist, HPNE

Date:
Apr 1, 2026

Location:

Smithfield, RI, US

Company:
High Purity New England Inc.

Remote Work: 1-2 days at home (site based)

Salary range: $97,500 – $122,000, depending on experience + 10% bonus target.

Provide expert technical application support for bioprocessing pump systems—upstream and downstream (single use, multi‑use and peristaltic pumps)—ensuring successful installation, training, troubleshooting, and optimization to deliver customer success and support sales growth.

• Serve as the main technical resource during sales cycles—delivering product demos, application assessments, and specifications
• Manage analysis and activities for new pump enhancement and technologies
• Provide onsite and virtual support for product installation, training, and troubleshooting

• Guide customers in pump selection, flow rate tuning, scale‑up protocols, and process compliance

• Support sales teams with technical proposals, cost estimations, and customer communications
• Gather customer feedback, competitor intelligence, and contribute insights to product and portfolio strategy
• Maintain schedule of events and customer requests for demo equipment
• Facilitate logistics of delivering demo equipment, ensure proper maintenance, and verify check‑ins for all demo equipment
• Represent the company at trade shows

• Create and deliver customer and internal training, SOPs, job aides, technical guides, and application notes
• Support quality processes by participating in troubleshooting investigations and maintaining detailed logs

• Coordinate with engineering, product management, manufacturing, and quality teams to facilitate current products and introductions of product enhancements and resolve technical issues
• Perform other related duties as and when assigned

• Bachelor’s degree in biology/biotechnology or a related engineering field
• 2+ years in bioprocessing pump systems, downstream/upstream processing, or fluid handling equipment; field application or technical support roles
• 3+ years’ experience with single‑use assemblies and pumps related to drug production and bioprocessing
• Advanced degree preferred

• ERP experience
• Excellent troubleshooting and problem‑solving skills

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.