SNOW Dev​/Architect

About USDM USDM Life Sciences is a premier consulting company with 20+ years of experience assisting heavily regulated biotech, medical device, and pharmaceutical companies with their GxP technologies to accelerate growth. Our deep domain knowledge and technology expertise in life sciences business processes are what set us apart. From strategy to implementation and adoption, we have delivered thousands of GxP projects globally.

As part of the USDM team, you have the opportunity to work with cutting‑edge technologies through our many partnerships with companies like Microsoft, Google, Oracle, Docu Sign, Box, and many more. From molecule to market, you will help connect technology, people, and data in new ways to generate real‑time insights to improve business outcomes for USDM’s clients.

Role is on‑site in Bothell, WA.

Looking for a Service Now Developer/Architect who can both build and think architecturally. This role sits between pure development and high‑level platform design—you’ll be hands‑on configuring and customizing Service Now while also helping shape scalable, maintainable solutions across the platform. You’ll partner closely with stakeholders, translate business needs into technical solutions, and help ensure our Service Now environment is secure, performant, and aligned with best practices.

• Design, develop, and maintain Service Now applications and custom solutions
• Configure core Service Now modules such as ITSM, ITOM, CMDB, HRSD, CSM, or Sec Ops (based on your environment)
• Build and maintain business rules, client scripts, UI policies, flow designer workflows, and script includes
• Develop integrations using REST/SOAP APIs and Integration Hub

• Contribute to platform architecture decisions, ensuring scalability, performance, and security
• Provide guidance on best practices for configuration vs. customization
• Support CMDB design, data models, and governance
• Participate in release planning, upgrades, and instance strategy (dev/test/prod)

• Work with product owners, business analysts, and stakeholders to gather requirements
• Translate functional requirements into technical designs and solutions
• Review code and configurations to ensure quality and maintainability
• Troubleshoot production issues and provide root cause analysis

• Perform other related duties and assignments as required

• 3–6 years of hands‑on Service Now experience
• Service Now certifications
• Strong experience with JavaScript in the Service Now platform
• Solid understanding of Service Now architecture, data models, and security model
• Experience building integrations with external systems
• Experience acting as a technical lead or solution designer on Service Now projects
• Exposure to Service Now upgrades and platform optimization efforts
• Experience in regulated environments (healthcare, pharma, finance, etc.)
• Familiarity with Dev Ops, CI/CD, and automated testing in Service Now

• Bachelor’s degree in Computer Science, Information Systems, or related field
• Master’s degree preferred

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all‑inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.

Unless reasonable accommodations can be made, while performing this job the staff member shall:

• Prolonged periods of sitting or standing at a desk and working on a computer in an environmentally controlled home office environment
• Operate other office productivity machinery, such as a calculator, scanner, or printer
• Frequently communicate with stakeholders via telephone, email, or instant message. Must be able to exchange accurate information in these situations

USDM Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to…