Sales Technical Specialist

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as Hill Phoenix and Anthony.

DFR is part of the Climate & Sustainable Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Sales Technical Specialist

Location: Remote

We are seeking a highly technical, customer-facing professional to serve as an embedded technical representative at key customer installations and facilities. This strategic role places you directly within the customer’s environment, participating in their core planning, engineering, and project teams. Your presence will deepen integration of our solutions, build unbreakable relationships, and create significant vendor lock-in through unparalleled technical alignment and value delivery.

By embedding deeply in customer operations, you will elevate the overall customer experience, enable premium pricing and margin expansion through demonstrated expertise, and provide rapid-response support during downtime or critical issues. This position combines deep technical engineering capabilities with exceptional communication skills to act as a trusted extension of both the customer’s team and our internal factory/engineering groups.

• On-Site Presence & Integration
• Be physically present at customer installation sites and facilities during commissioning, integration, and ongoing operations.
• Actively participate in the customer’s core engineering, planning, and technical review groups as a collaborative member, contributing insights on system optimization, future roadmaps, and best practices using our products/solutions.
• Build strong, trust-based relationships with customer engineers, project managers, and decision-makers to become an indispensable technical partner.
• Customer Experience Enhancement & Strategic Value Creation
• Drive seamless adoption and maximum value realization of our solutions by providing on-the-spot technical guidance, configuration expertise, and customization recommendations.
• Identify opportunities to expand scope of work, introduce advanced features, or upsell services that increase customer ROI and justify margin improvements.
• Create high switching costs ("vendor lock-in") by embedding deep institutional knowledge, custom integrations, and tailored processes that make alternative vendors significantly less appealing.
• Rapid Response & Downtime Support
• Serve on a rapid-response team during any downtime, performance issues, or critical incidents.
• Provide immediate on-site troubleshooting, clarification, diagnostics, and communication to minimize impact and restore operations quickly.
• Act as the real-time liaison between the customer and our internal factory/engineering/support teams—translating customer needs clearly, escalating issues effectively, and ensuring timely resolution.
• Conduct regular technical check-ins, health reviews, and performance audits during quieter periods or scheduled downtime.
• Monitor system performance, gather feedback, and proactively recommend enhancements, preventive maintenance, or optimizations.
• Document insights, custom configurations, and lessons learned to benefit both the customer and our internal product/engineering teams.
• Cross-Functional Collaboration
• Serve as the voice of the customer back to internal R&D, product management, and manufacturing teams.
• Provide detailed technical feedback, bug…