Managed Services Engineer - Azure

Job Summary

The Managed Services Engineer – Azure Storage is responsible for designing, deploying, and supporting enterprise file storage solutions in Microsoft Azure, with a primary focus on Qumulo file storage and native Azure Storage services.

This role partners closely with customers and internal teams to ensure storage platforms are secure, performant, scalable, and cost‑effective. The ideal candidate brings strong Azure storage expertise, operational discipline, and a customer‑first mindset, with a passion for continuous improvement and automation.

This is a fully remote role requiring a dedicated, distraction‑free home office and active participation in video meetings. Occasional travel may be required.

• Design, deploy, and support Qumulo file storage clusters in Microsoft Azure
• Administer Azure Storage services, including Azure Files, Blob Storage, and Managed Disks
• Monitor, troubleshoot, and resolve storage performance, capacity, and availability issues
• Optimize storage environments for performance, resiliency, security, and cost efficiency
• Lead and contribute to managed services projects and service improvement initiatives
• Engage directly with customers through meetings, incidents, change requests, and project delivery
• Develop, maintain, and follow Standard Operating Procedures (SOPs) for storage operations
• Implement monitoring, alerting, and reporting using Azure Monitor and Log Analytics
• Support Infrastructure as Code (IaC) and automation initiatives for repeatable deployments
• Track time and document work accurately in SHI systems
• Participate in audits, compliance activities, and a rotating on‑call schedule
• Escalate complex issues and collaborate with senior engineers and architects when needed
• Provide support and guidance to lower‑tier engineers as needed

• Qumulo file storage in Microsoft Azure
• Azure Files, Azure Blob Storage, Managed Disks
• Azure Virtual Machines and Networking
• Identity, security, and access controls related to storage
• Monitoring, logging, and alerting
• Automation and Infrastructure as Code

• Collaboration:
  
  Proactively seek diverse perspectives, facilitate open communication, and drive consensus.
• Initiative:
  Seek challenges, initiate projects, and contribute innovative ideas.
• Communication:
  Effectively convey complex ideas to diverse audiences and support strong communication between teams.
• Customer Service:
  Seek customer feedback, empathize, and tailor solutions to unique needs.
• Technical Troubleshooting:
  Detect potential issues, implement preventive measures, and devise innovative solutions.
• Time Management:
  Use time effectively, balance multiple tasks, and meet deadlines.
• Organization:
  Coordinate multiple projects, delegate tasks, and employ advanced organizational tools.
• Willingness to Learn:
  Regularly integrate new skills, accept feedback, and adapt accordingly.
• Self-Development:
  Actively seek feedback and use it constructively for personal growth.

• Experience deploying Qumulo file storage in Azure
• Proficiency with Azure Files, Blob Storage, Managed Disks, Azure Monitor, Log Analytics, and Azure Backup
• Experience with Infrastructure as Code using Terraform and/or ARM/Bicep
• Automation and scripting with Power Shell, Python, and/or Azure CLI
• Working knowledge of Windows Server, Linux, SMB/NFS permissions, and access control
• Strong analytical, troubleshooting, and problem‑solving abilities
• Excellent written and verbal communication skills
• Ability to manage priorities and meet deadlines in a fast‑paced environment
• Strong sense of ownership, accountability, and customer focus
• Collaborative, team‑oriented mindset
• Adaptability and commitment to continuous learning
• Ability to work effectively in a remote, camera‑on environment

• Bachelor’s degree in a relevant field or equivalent practical experience
• 3–5 years of experience in a managed services or Azure‑focused engineering role
• Hands‑on experience supporting production Azure storage environments
• Experience using version control systems (Git, Azure Dev Ops)
• Up to 10% travel annually
• Ability to work occasional overtime or holidays as business needs require
• Participati…