Customer Engineer - Google Workspace

Overview

Requisition Number: 104522

Job Title: Google Workspace Customer Engineer

Location: This is a remote work opportunity

Salary:  annually

• 14,000+ engaged teammates globally
• #20 on Fortune's World's Best Workplaces list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

As a Google Workspace Customer Engineer at Insight, your role demands close, proactive collaboration and seamless, professional interaction with a variety of internal and external stakeholders. Externally, this includes Insight's diverse and valued customer base, where you serve as a technical expert supporting and leading conversations with our sales teams. It involves maintaining a strong and strategic working relationship with our key partners, most notably the Google sales and professional services teams.

Internally, you will collaborate with Insight's Sales, Project Management, Change Management and technical delivery teams to ensure project alignment and successful execution. Along the way, you will get to:

• Your role involves constant customer engagement, with daily interactions throughout the sales cycle—from initial qualification and kickoff through to communication of progress and final closure. You will collaborate with a diverse group of stakeholders, including technical project managers, engineers, and executive leadership. Success in this position requires a blend of deep technical expertise and the ability to communicate effectively with clients.
• Technical Pre-Sales Support:
  Collaborate with sales to analyze the technical landscapes and commercial hurdles of potential clients, providing expert guidance as a technical subject matter expert (SME) throughout the sales journey.
• Technical Demos & Presentations:
  Deliver impactful live demonstrations, technical presentations, and in-depth architectural reviews for potential clients to highlight the advantages and functionality of Google's solution suite.
• Defining Project Scope and Resource Estimation:
  Support the sales process by outlining project requirements, calculating the necessary technical resources, and proactively identifying technical hurdles for proposed implementations.
• Strategic Technical Partner:
  Cultivate professional relationships and establish authority with client-side technical leaders, offering expert assistance and resolving obstacles as they transition to the Google Workspace platform.

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

Experience:

• Technical Sales Engineering
  
  Experience:
  
  Proven experience in a customer-facing role (5+ years).

• Expertise in Google Workspace: Possesses a comprehensive understanding of the Google Workspace ecosystem and a strong drive to promote its diverse suite of services.

• Technical Discovery: Experience in identifying customer problems, technical objections, and use cases.

Required Credentials:

• Associate Google Workspace Administrator certification to be completed within the first 45 days of employment

• Google Cloud Digital Leader certification to be completed within the first 6 months of employment.

• Google Generative AI Leader certification to be completed within the first 1 year of employment

Qualifications:

• Generative AI (Gemini Enterprise): Experience with AI platforms, particularly agentic AI capabilities, for automating business processes. Also, experience with third-party integrations.

• Security & Governance: Understanding how to secure cloud…