Accessibility Intern

Job Description - Accessibility Intern (260001Q6)

Executive Office of Technology Services and Security (EOTSS) is the state’s lead office for information technology. We provide enterprise level information technology services including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts.

As part of EOTSS,
Massachusetts Digital Service’s (Mass Digital) mission is to use the best technology, data, and design to improve digital interactions with Massachusetts’ government. As part of our work, we maintain and evolve Mass.gov, work with agencies to improve the way they deliver services digitally, and release data reports. This summer, we’re continuing to deliver against an ambitious, Commonwealth-wide roadmap to transform how people access state government digital services.

Accessibility Center for Consulting, Education and Support Services (ACCESS) Team provides accessibility expertise and guidance to all state agencies and coordinates accessibility initiatives and training throughout the Commonwealth.

We’re looking to hire an intern to support our ACCESS team to contribute to the following:

• Expedite the creation and delivery of facilitated accessibility trainings
• Expedite the process of creating on‑demand training modules that are self‑paced to supplement facilitated trainings and mandatory training
• Assist with data collection for feedback sessions on the accessibility of digital government experiences for employees and the public
• Assist with feedback session meeting preparation and logistics
• Assist with accessibility testing for training deliverables
• Assist with generation and organization of accessibility testing reports for documents on mass.gov to assist with Secretariat digital asset inventories

• Assisting with developing training presentations resulting in PPT decks to facilitate trainings
• Assisting with design and development of self‑paced on‑demand modules resulting in the delivery of training modules to accompany additional training
• Assisting with session feedback collection and organization resulting in identifying specific problem areas concerning accessibility, opportunities for improvement and gaps in digital deliverables/experiences to disseminate to specific teams/Secretariats
• Assisting with generating reports from automated document software for reporting on accessibility status of document types posted to mass.gov and creating reports to provide to Secretariats to assist with their digital asset inventory collection

The primary work location for this role will be at One Ashburton Place, Boston, Massachusetts 02108
. The work schedule is Monday thru Friday, 9AM to 5PM EST
. This position would be expected to follow a hybrid model of reporting to work that combines in‑office workdays and work from home days as needed.

The Summer Internship Program is a 10‑week paid opportunity running from June 1 through August 7. To be eligible, applicants must be currently enrolled in an accredited college or university or be a recent graduate (May 2026 graduation date). All offers of employment into this position are conditional and subject to passing a Massachusetts Criminal Background Check (CORI), a security clearance (fingerprinting) consistent with IRS and/or public safety requirements, and security training.

• Experience or interest in IT or design
• Proficiency with MS Office
• Nice to have experience with data collection methods and reporting
• Great to have previous experience in digital accessibility design, development, testing, reporting
• Experience with Captivate software is a plus
• Experience in graphic or video editing software is a plus
• Experience using Adobe Illustrator is a plus
• Experience using Adobe InDesign is a plus
• Video editing and production experience is a plus

First consideration will be given to those applicants that apply within the first 14 days. Please see…