Senior UX Researcher

New York, NY;
San Francisco, CA; or Seattle, WA

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients.

At Grow, we are building products that support people’s mental health and overall wellbeing. We believe meaningful research is critical to creating experiences that are not only usable, but genuinely helpful and human-centered. We’re looking for a mid-level User Experience Researcher who is comfortable working across qualitative and quantitative methods and thrives in ambiguous, fast-moving environments. You’ll partner closely with Product, Design, and Business teams to uncover insights that shape strategy, inform design, and improve user outcomes.

This role is ideal for someone who is passionate about understanding people, curious about the intersection of technology and mental health, and motivated to advocate for users in impactful ways.

• Design and execute end-to-end research using a mix of methods (e.g., interviews, usability testing, surveys, focus groups, field studies)
• Develop and prioritize research plans in partnership with product and business teams
• Conduct studies that uncover both user behaviors and attitudes
• Synthesize findings into clear, actionable insights that inform product strategy and design decisions
• Communicate research outcomes through compelling storytelling, presentations, and deliverables
• Collaborate cross-functionally with Product, Design, Content, Engineering, and Marketing to guide decision-making
• Advocate for users by bringing their needs and perspectives into product development
• Navigate ambiguity and manage multiple projects in a fast-paced environment
• Promote inclusive, ethical research practices, especially within the mental health space

• 5–8+ years of experience in UX research, product research, or a related field
• Mixed method researcher with strong experience in qualitative and quantitative research methods
• Proven track record of conducting research that has influenced product, design, or growth decisions
• Ability to move between evaluative (tactical) and generative (strategic) research
• Experience working cross-functionally in product-driven environments
• Strong communication and storytelling skills to influence diverse stakeholders

• Thrive in collaborative, high-growth environments and enjoy helping teams make better decisions
• Are deeply curious and care about people and their experiences, and motivated to solve complex user problems, especially in mental health, healthcare, or multi-sided platforms
• Are comfortable navigating ambiguity and shaping direction in fast-changing environments
• Balance research rigor with pragmatism to drive efficient, impactful outcomes
• Bring a strong point of view while remaining adaptable and grounded in evidence
• Are motivated by impact and want your work to make a meaningful difference

• Work on products that directly impact mental health and wellbeing
• Collaborate with a team that values diverse perspectives and inclusive research
• Help shape how research drives decisions in a growing organization
• Contribute to building more human, ethical, and supportive technology

Full Time

Base Compensation: The base compensation range for this position is $182,000–$227,000 USD
. This is a hybrid role with the expectation to work onsite from our NYC, San Francisco, or Seattle hub location three days per week (Tuesday, Wednesday, and Thursday) and travel 2–3 times per year
. The base compensation for this role will vary depending on relevant experience, qualifications, and the candidate’s working location.

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with…