Pre-Sales Solutions Engineer; San Francisco, CA

Overview

Company Overview
Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents pgram serves >200,000 developers and 1,300+ organizations including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Our voice-native foundation models are accessed through cloud APIs or as self-hosted/on-premises software, with high accuracy, low latency, and cost efficiency.

We have processed over 50,000 years of audio and transcribed more than 1 trillion words. Deepgram is backed by a Series C led by global investors and strategic partners. There is no organization in the world that understands voice better than Deepgram.

Deepgram is seeking a Pre-Sales Solutions Engineer to join our Applied Engineering team. You will primarily drive technical pre-sales engagements with prospects, customers, and partners, serving as the technical authority bridging state-of-the-art AI speech technology with customer business needs. Youll collaborate with the sales team to craft compelling technical solutions, provide technical validation, build proof-of-concepts, and demonstrate the value of our platform to technical decision makers.

Your deep engineering expertise combined with consultative sales skills will help navigate complex sales cycles and establish Deepgram as the preferred Voice AI partner. As a member of Applied Engineering, you’ll influence the team’s vision and product strategy based on market insights and contribute to evolving our pre-sales methodology.

This role is based in San Francisco, CA. While anchored in our SF office, Deepgram is remote-first and we don’t expect you to be in the office every day. A mix of in-person and remote work is encouraged. The role includes up to 50% travel to meet with customers and support sales engagements.

• Lead technical discovery and solution design for enterprise prospects and customers
• Architect and implement custom proof-of-concepts and technical demonstrations for specific use cases
• Provide expert guidance on API integration, performance optimization, and deployment strategies
• Partner with Account Executives to navigate technical objections and accelerate the sales cycle
• Contribute to technical content including implementation guides, reference architectures, and best practices
• Mentor junior team members and share technical knowledge across the organization
• Represent the voice of the customer to product and engineering teams

• First 30 Days:
  Complete onboarding, shadow senior team members on customer calls, and begin building technical demos. Gain proficiency with our core APIs and documentation.
• 60 Days:
  Lead technical discovery calls with account executives and develop custom proofs-of-concepts for prospects. Contribute to technical content and participate in sales strategy sessions.
• 90 Days:
  Own the technical relationship with assigned accounts, develop and present complex solutions, mentor newer team members, and contribute to pre-sales methodology.

• Are passionate about translating complex technical capabilities into business value
• Thrive in consultative customer environments to showcase technical expertise
• Enjoy strategic aspects of enterprise sales cycles while maintaining technical credibility
• Find satisfaction in driving customer adoption and success with technical solutions
• Are energized by staying at the forefront of AI and speech technology

• 5+ years of experience in technical pre-sales, solutions architecture, or similar customer-facing technical roles
• Strong software engineering background with professional development experience in at least one modern language (e.g., Python, JavaScript/Type Script)
• Proven track record navigating complex technical sales cycles
• Experience building and demonstrating proofs-of-concepts or technical solutions to diverse audiences
• Excellent verbal and written communication skills with ability to translate technical concepts for technical and non-technical…