Personal Lines Account Coordinator - Processing; Central Region

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The Account Coordinator – Processing is a support role, requiring the Processor to assist the account teams by providing basic administrative and support functions in the team’s day‑to‑day servicing of clients. In this role, the Processor will gather and input data into the agency management system and provide assistance with various tasks and processes related to new and renewal accounts. This is a full‑time opportunity open to a hybrid schedule from our central region offices or remote CT.

• Provide quality control after Account Managers service customers as a result of writing policies, making changes, etc.
• Maintain electronic suspense files in Epic as part of daily work management.
• Assist on various projects as needed and assigned by the Department Manager.
• Mail processing.
• Develop, maintain, and demonstrate working knowledge with numerous carriers, including their websites.
• Perform policy checking.
• Create and maintain client files in the agency management system in accordance with office workflow and procedures.
• Work with other departments to ensure data integrity.

• Ideal candidates will have 2+ years of administration/ops and customer service experience.
• Experience in P&C insurance, especially Personal Lines coverage, is highly desired.
• HS Diploma or GED required; additional education/training preferred.
• Experience in insurance and EPIC software is desired.
• Proficiency in Outlook, Word, and Excel.
• Good written and verbal communication skills.
• Self‑confident to make sound independent decisions.
• Ability to successfully interact with a variety of stakeholders.
• Team player, adaptive to mentoring and continual learning.
• Solid analytical and problem‑solving skills.
• Strong emphasis on attention to detail.
• Strong priority management skills.
• To support hybrid/remote work, candidates must have access to a reliable, confidential, and interruption‑free workspace and a stable high‑speed internet connection.

• P&C License is not required upon hire.

We’re proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our People First culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $32,000 – $45,000.

The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.

NFP is an inclusive Equal Employment Opportunity employer.