Technical Writer - AZ & GA - On Site

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Prism

HR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, Prism

HR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The Prism

HR platform is a complete, integrated HR solution supporting the full "hire-to-retire" lifecycle of HR services. And Prism

HR provides a wide range of additional resources that go beyond just technology and support:
Prism

HR SEEDS sales and marketing program, the annual Prism

HR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help Prism

HR customers grow their business.

The Technical Writer is responsible for writing and maintaining documentation for Prism

HR products. The Technical Writer works closely with Product Managers and SMEs to develop customer-facing content and uses technical writing tools to author and publish online help and release notes.

• Author content using various technical writing tools.
• Research product information by attending standups and working with Quality Assurance Engineers, Product Managers, and Subject Matter Experts.
• Leverage tools such as Jira, Confluence, Salesforce, and Test Rail to understand issues and develop documentation.
• Capture end-user and administrative tasks performed in Prism
  
  HR products and their expected results.
• Manage documentation drafts and the flow of information during development and testing.
• Collaborate with teammates.
• Participate in Agile development processes and influence product enhancements based on customer needs.
• Create/Maintain a product Help Community.
• Manage Prism
  
  HR documentation with varying priorities and deadlines bi-weekly/monthly sprints.
• Use revision and source control effectively within a team setting.
• Act as an ambassador of collaboration within and across the organization, sharing knowledge in areas of expertise.
• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.

• Exceptional written and verbal communication skills, with the ability to tailor messaging for both technical and non-technical audiences.
• Demonstrated ability to rapidly learn, analyze, and interpret complex technical concepts, and translate them into clear, concise, and user-friendly documentation.
• Strong technical curiosity and a proactive drive to understand Prism
  
  HR's platform, features, and workflows, enabling accurate and insightful content creation.
• Collaborative team contributor, committed to building positive working relationships and supporting cross-functional partners such as product, engineering, and support teams.
• Effective prioritization and time-management skills, including the ability to balance multiple assignments while incorporating direction and feedback from management.
• Proactive problem-solver with a strong sense of ownership, consistently identifying and removing obstacles to ensure timely delivery of high-quality documentation.
• Adaptable and resilient, able to work effectively under pressure, adjust to shifting priorities, and meet tight or evolving deadlines.
• Collaborative team contributor, committed to building positive working relationships and supporting cross-functional partners such as product, engineering, and support teams.

• BS/BA in related fields such as Computer Science, Communications, English, or Technical Writing or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs).
• A minimum of four years of experience as a Technical Writer for complex software systems, preferably in a SaaS or web-based environment.
• Experience with Visio or other flowcharting software.
• Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.

• None required.

• Sedentary Work:
  Primarily involves sitting for extended periods, often at a desk or computer.
• Manual Dexterity:
  Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Mobility:
  Occasional walking or traversing throughout the office to meet with…