IAM; Sailpoint Specialist; REMOTE

We are requesting candidates with hands‑on technical support experience, strong customer service skills, and a solid foundation in networking, endpoint support, and troubleshooting across both consumer and small business environments.

• Tier 1 / Frontline Technical Support
  • Troubleshooting cable, internet, and voice services
  • Diagnosing connectivity and service issues using structured problem‑solving tools
  • Root cause analysis for repeat or chronic service issues
  • Coordinating repairs and escalation when necessary
• Networking & Connectivity
  • TCP/IP configuration, verification, and troubleshooting
  • Modem resets, re‑provisioning, and service activation
  • IP address provisioning and management (add/delete multiple IPs)
  • Basic network diagnostics and service validation

• Installation, configuration, and support of:
  • Desktop/workstation hardware and software
  • Network printers
  • Anti‑virus solutions
• Administration of:
  • Shared folders and file systems
  • User files and directories
  • Device drivers and peripheral hardware
• Small‑office networking support (LAN setup and maintenance)

• Experience working with customer support and ticketing tools
• Adobe Photoshop or similar tools for image manipulation (scanning and editing assets)
• General desktop and operating system support

• High‑volume, customer‑facing support role with strong communication skills
• Ability to handle:
  • Troubleshooting and repair coordination
  • Billing and service inquiries
  • Retention‑focused customer interactions
• Experience supporting both internal users and external customers

• Experience in telecommunications, ISP, or managed service environments
• Comfortable supporting small office or departmental IT environments
• Strong multitasking ability in fast‑paced support settings
• Customer‑service oriented with technical problem‑solving capability