IT Support Contractor

About the Role

Be the driving force behind a seamless technology experience as the on‑site IT Support Contractor for our Tampa office. In this high‑visibility role, you’ll own day‑to‑day IT operations—delivering hands‑on support, deploying hardware, troubleshooting issues, and partnering with a centralized IT team to keep everything running smoothly. As the face of IT, you’ll build strong relationships with attorneys, paralegals, and staff, proactively solving problems before they disrupt productivity.

From onboarding new hires to supporting office moves and technology upgrades, you’ll ensure the Tampa office operates at peak performance with a consistent, high‑quality user experience.

• Provide Tier 1 and Tier 2 technical support for hardware, software, and peripheral devices to Tampa office employees.
• Perform onsite hardware setup, configuration, and deployment for new hires and equipment replacements.
• Troubleshoot and resolve desktop, laptop, printer, mobile device, and audiovisual equipment issues.
• Coordinate with central IT Operations team and MSP (BCA IT) for escalated issues and project initiatives.
• Maintain inventory of IT equipment and supplies for the Tampa location, including asset tagging, lifecycle tracking, and coordination with vendors for warranty repairs and equipment procurement.
• Execute password resets, account provisioning, and basic Active Directory administration tasks.
• Support conference room technology, video conferencing systems (Teams, Zoom), and collaboration tools, including setup and live support for firm meetings, client presentations, and special events.
• Document support activities, resolutions, and knowledge base articles in HaloITSM ticketing system.
• Participate in IT projects including hardware refreshes, software deployments, and infrastructure upgrades.
• Ensure compliance with firm security policies and procedures, assist with security awareness initiatives, and serve as a first responder for local security incidents (e.g., suspected phishing, lost devices, unauthorized access attempts).
• Monitor and maintain local network infrastructure including switches, wireless access points, and cabling in coordination with the central IT team and MSP.
• Provide occasional after‑hours support for critical issues as needed.

• Associate’s degree in information technology, Computer Science, or related field, or equivalent work experience
• Minimum 2‑3 years of experience in IT support, help desk, or desktop support role
• Experience supporting remote offices or distributed teams is a plus
• Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified, or ITIL Foundation are preferred but not required
• Experience with HaloITSM or similar ITSM ticketing platforms is a plus
• Ability to lift and move computer equipment up to 50 pounds
• Proficiency with Windows 10/11, Microsoft 365, and common business applications
• Knowledge of Active Directory, Azure AD, and user account management
• Experience with endpoint management tools (Intune, SCCM, or similar)
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi, and basic firewall/switch configuration concepts)
• Ability to troubleshoot hardware issues and perform minor repairs
• Strong documentation and ticket management skills with an understanding of SLA targets and ITSM best practices
• Familiarity with IT security fundamentals including endpoint protection, phishing identification, and data handling procedures
• Self‑motivated with ability to work independently and prioritize tasks effectively
• Comfortable working in a fast‑paced legal services environment
• Problem‑solving mindset with ability to think critically and adapt to changing priorities

• Monday through Friday, 8:30 AM – 5:30 PM Local Time