Onsite Computer Technician

Overview

Onsite Computer Technician

This position will require onsite presence at our facility in Highland Park, MI.

• Category:
  Information Technology
• Location:
  
  13700 Oakland Avenue, Highland Park, MI 48203, United States
• City/Posting
  
  Location:
  
  Highland Park, MI
• Country:
  United States
• Position Type:
  Full-Time
• Remote:
  No
• :

The Technician, Computer, End User under general supervision, performs analytical, technical, and administrative work in the planning, design, maintenance, and installation of new and existing personal computer systems. Performs level 2 triage and provides onsite support for Telecom, Systems, and Networking support. Works on moderately/highly complex applications. Confers with end users to determine types of hardware and software requirements. Selects appropriate software from the software stack.

Installs new hardware and maintains existing hardware. Supports work from home agents and assists junior members of the team supporting WFH users. Provides support to executive staff.

Note:

Onsite presence is required at the Highland Park facility.

• Install and configure personal computer hardware, software applications, and peripherals
• Provide senior management/executive support
• Serve as technical escalation point for T2 team members
• Work independently with minimal supervision
• Install and configure various operating systems including but not limited to Microsoft, Unix, and Linux
• Troubleshoot Windows 10 and related software/hardware problems
• Troubleshoot network and systems connectivity issues including routers, switches, circuits, servers, wireless and related equipment

• Minimum 3 years of experience as a personal computer technician supporting a large user environment
• Proven ability to troubleshoot users' issues remotely
• Proficient in MS Word, Excel, One Drive, and Teams
• Advanced knowledge of Microsoft Windows operating systems, PC-based applications, printers, and networking cabling
• Experience with remote support tools (e.g., Bomgar)
• Experience with Terminal Servers or VMware
• 3 years' experience with hands-on networking and Active Directory
• Advanced knowledge of PC hardware and peripherals

Equal Opportunity QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, status as a protected veteran, uniformed service member status, and any other characteristic protected under applicable federal, state, or local law.

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