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Tier 1 Help Desk Specialist – Remote
Remote / Online - Candidates ideally in
Ashburn, Loudoun County, Virginia, 22011, USA
Listed on 2026-04-30
Ashburn, Loudoun County, Virginia, 22011, USA
Listing for:
Aretec, Inc.
Remote/Work from Home
position Listed on 2026-04-30
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Aretec, Inc. is hiring a Help Desk Specialist I (Tier 1 Agent – Internal) to support the CBP Technology Service Desk. The role requires serving as the first level of technical support for CBP employees, logging support requests in Service Now, and requires a high school diploma with at least 1 year of customer service experience. Candidates must be U.S. citizens and pass a CBP Background Investigation.
The position offers rotating shifts in a primarily remote work setting.
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