Project Manager at Eriksen Translations Inc. Brooklyn, NY

Project Manager

Location: Remote

The project manager will plan and execute translation projects, managing quality, cost, and schedules to ensure customer satisfaction. This is a fully remote position serving clients in a variety of industries.

• Plan, schedule and manage multiple projects from inception to delivery, ensuring optimal workflow and on-time results.
• Manage print and multi-media components in addition to translation (desktop publishing, subtitling, voice-over, and e-learning modules, among others).
• Work closely with account managers, participate in kick-off meetings, and provide progress reports.
• Assemble and supervise project teams, including linguists, typesetters, technical support, and QA specialists.
• Cultivate strong relationships with vendors; manage costs and issue purchase orders.
• Create and maintain linguistic assets: TMs, glossaries, and style guides.
• Follow established quality assurance procedures.
• Communicate professionally with clients on production-related issues when necessary.
• Manage the client review process.
• Support sales during new client acquisition and onboarding.

• Three or more years of experience in translation/localization project management. Experience with multi-media formats is a plus.
• College degree in translation, communication, business, technology, or related field.
• Excellent English oral and written interpersonal and communication skills.
• Knowledge of one or more languages, in addition to English, preferred.
• Strong computer skills and experience with CMSs (Plunet, XTRF) and industry-standard CAT tools (memo
  
  Q, SDL Trados).
• Experience in multilingual typesetting processes.
• Flexible, goal-oriented team player who is also able to work with minimal supervision.
• Strong organizational and time management skills, attention to detail, and ability to multitask and prioritize.
• Strong troubleshooting, problem-solving, and decision-making skills.
• Customer service focused with the ability to proactively offer new solutions in anticipation of clients’ changing needs.
• Able to work productively from home.