Software Packaging Engineer

Description

Do you love scripting, dissecting installers, and building automation at scale? We are looking for a Software Packaging Engineer with deep IT and/or Managed Service Provider (MSP) experience to build high‑quality third‑party software packages for our automated patching platform. You will research vendor applications, analyze installers, and build package metadata that powers our RMM’s third‑party patching engine. Your work will directly influence the reliability and security of thousands of organizations around the world.

You will join our Software Engineering team, working alongside other Software Product Engineers. Collaborating with our Product Managers, Software Development Engineers, and our Support Engineers, you will work with like‑minded individuals to deliver exceptional, production‑ready automation content for Ninja One clients.

We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option.

• Build high‑quality software packages for our patching platform, including installer metadata, detection logic, and automation scripts.
• Analyze vendor installers (MSI, EXE, custom frameworks) to determine silent install parameters, upgrade behavior, and OS compatibility.
• Automatically detect new software versions from vendor websites.
• Develop endpoint‑side scripts to download, install, upgrade, and verify third‑party applications.
• Research vendor release patterns, installer technologies, and best practices for secure and reliable patching.
• Define and maintain packaging standards that improve consistency, reliability, and security across all supported applications.
• Continuously enhance our package catalog to reflect evolving IT and security requirements.
• Build one‑off or urgent automation scripts in response to emerging vulnerabilities, vendor changes, or customer needs.
• Troubleshoot packaging issues, installer failures, and automation edge cases.
• Partner with Support and Engineering teams to resolve customer‑impacting issues quickly and effectively.
• Other duties as needed.

• 3+ years of experience installing, maintaining, configuring, and automating software on Windows, Mac, and Linux.
• 3+ years of experience scripting in Power Shell (Bash or Python a plus).
• Strong understanding of installer technologies (MSI, Install Shield, NSIS, Inno Setup, custom EXEs).
• Experience with software packaging for RMM, SCCM, Intune, or similar endpoint management platforms.
• Ability to break down complex installer behavior and build reliable silent install/upgrade workflows.
• Familiarity with secure configuration baselines and the challenges IT teams face in maintaining them.
• Experience with source control and interacting with REST APIs.
• A passion for problem‑solving and building automation that scales.

• Starting pay depends on experience and location. For roles based in California, Colorado, Maryland, New Jersey, or Washington the base salary range is $120,000 to $150,000 per year. For New York the range is $120,000 to $150,000 per year.
• Medical, dental, vision insurance.
• 401(k) plan.
• Life insurance coverage.
• Paid Time Off (PTO).

• Position is NOT eligible for Visa sponsorship.
• Due to operational policies, Ninja One cannot hire for this role within the city limits of Chicago. Candidates outside the city or willing to relocate are considered.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.