Learning Management System Administrator Senior - Workday Learning

Overview

Job Summary: The Learning Management System (LMS) Administrator Senior will be responsible for leading efforts to configure and optimize our learning management system to help “inspire and educate” more than 26,000 learners. Will act as the subject matter expert related to online learning including: liaising with the LMS Vendor and other vendors on enhancements and upgrades, testing and loading of learning assets and curriculums, design and generation of learning reports and flawless troubleshooting of technical and configuration issues for both desktop and mobile devices.

Will be responsible for working closely with multiple entities and teams across the organization and community. The ideal candidate will possess the following in addition to the qualifications: 3-5 Years operational experience administering Workday Learning that demonstrates ongoing management, standards and procedures of LMS administration; experience with collaborative work between a learning team, HR and IT; experience building relationships and/or processes around governance.

• Provides higher level support and reporting to Administrative users (e.g., create accounts, modify system preferences, customize settings).
• Coordinates the response to problem tickets with vendor’s Tier I/II support teams and management. Follow-up to ensure adequate resolution.
• Collaborates with appropriate IT groups to create and maintain user profiles including security groups and access privileges.
• Participates in course upload process for both instructor led and e-learning courses (e.g., SCORM, AICC, video) and maintains assessments and feedback surveys.
• Coordinates mass course enrollments and manage campaigns.
• Develops and maintains a course and curriculum naming convention, versioning and archiving system.
• Runs system reports and develops custom reports to meet stakeholder needs.
• Ensures the accuracy and integrity of data entered into the learning management system; investigates and resolves any data or system inconsistencies or discrepancies.
• Understands and participates in all duties required for e-learning content launch, including course upload, testing, assignment, and support for internally produced as well as 3rd party content.
• Manages the configuration and release updates to the LMS.
• Maintains relationships and contracts with 3rd party online learning vendors and Geisinger’s internal support areas.
• Supports the business, as required, with home page design and end user communications (i.e., webinars, collaboration tools).
• Establishes and maintains relationships with IT groups that develop and maintain system integrations with other company systems.
• Stays informed regarding vendor product releases, educates stakeholders and coordinates related tasks across Human Resources and other key stakeholder teams (e.g., Help Desk, Epic Training, Revenue Management Training, Nursing Education, GHP, Geisinger Transformation Office, etc.).
• Provides sound data and rationale to inform business decisions (e.g., deciding to no longer offer purchased content due to low enrollment).
• Develops policy to optimize usage of existing and future funding for online educational content across Geisinger.
• Liaises with department contacts and outside vendors to satisfy specific learning needs, track internal usage, and explore educational possibilities.

• Education
  :
  High School Diploma or Equivalent (GED) – Required.
• Experience
  :
  Minimum of 7 Years of relevant experience which includes a combination of work history and completed degrees (Associate Degree = 2 years; Bachelor’s Degree = 4 years) – Required.
• Certification(s) and License(s):
  Workday Pro Learning Certification - Workday.

Work is typically performed in an on-campus or home office environment. Our purpose and values emphasize caring for patients, members, students, and the Geisinger family and communities. We are an equal opportunity employer and encourage a diverse workforce.